Microsoft Teams Voice Engineer

Job Title: Microsoft Teams Voice EngineerLocation: Houston, TX (Onsite)Job SummaryWe are seeking an experienced Microsoft Teams Voice Engineer with 7 to 11 years of experience in Unified Communications UC Microsoft Teams Voice and Enterprise Telephony solutionsThe candidate will be responsible for designing implementing administering and supporting Microsoft Teams Phone Direct Routing Operator Connect Calling Plans SBCs and voice infrastructure in enterprise environmentsThe role requires expertise in voice migrations troubleshooting security and operational excellenceKey ResponsibilitiesMicrosoft Teams Voice AdministrationManage and support Microsoft Teams Phone SystemConfigure and maintain Calling Plans Direct Routing and Operator ConnectAdminister Auto Attendants and Call QueuesManage voice policies dial plans emergency calling and voice routing policiesMonitor Teams Voice service health and performanceEnterprise Telephony Voice InfrastructureDesign and support enterprise voice solutionsConfigure and manage Session Border Controllers SBCsTroubleshoot PSTN connectivity and call routing issuesIntegrate Teams Voice with telecom carriers and SIP providersSupport voice gateways and hybrid telephony environmentsMigration TransformationLead migrations fromCisco CUCMAvayaSkype for BusinessLegacy PBX SystemsPlan execute and support Teams Phone deployments and migrationsConduct voice assessments and migration readiness activitiesTroubleshooting SupportProvide L2L3 support for Teams Voicerelated incidentsAnalyze call quality using CQD Call Quality DashboardPerform Root Cause Analysis RCA for recurring issuesResolve call drops latency jitter packet loss and media quality issuesManage escalations and vendor coordinationSecurity GovernanceImplement Teams governance and compliance standardsEnsure secure voice communication architectureConfigure emergency calling and compliance policiesSupport audit and regulatory requirementsMonitoring ReportingMonitor Teams Voice environment healthGenerate operational and service reportsTrack usage adoption and call quality metricsMaintain documentation SOPs and knowledge base articlesPrimary Skills Must HaveMicrosoft Teams Phone SystemDirect RoutingOperator ConnectMicrosoft Calling PlansAuto Attendants Call QueuesVoice Routing PoliciesDial PlansSession Border Controllers AudioCodes RibbonSIP TrunkingPSTN IntegrationCall Quality Dashboard CQDTeams Admin CenterPowerShell for Teams AdministrationSecondary Skills Good to HaveSkype for BusinessCisco CUCMAvaya TelephonyMicrosoft 365 AdministrationEntra ID Azure ADPower PlatformNetwork TroubleshootingQoS ImplementationMicrosoft IntuneITIL ProcessesServiceNowPreferred CertificationsMicrosoft Teams Administrator Associate MS700Microsoft 365 Administrator MS102Microsoft Certified Collaboration Communications Systems EngineerAZ104 Azure AdministratorITIL Foundation