Customer Service Representative

Hearing Care Advisor Location: Glencoe, MN Pay: $21.63/hour Employment Type: Contract Duration: 3+ Months Schedule: Full-Time Position Overview We are seeking customer-focused professionals to join a growing contact center team supporting members with hearing healthcare benefits and services. In this role, you will help individuals understand their coverage, locate providers, and navigate hearing healthcare resources while delivering an exceptional customer experience. This is not a high-volume call center environment. Success is measured by providing thorough, empathetic support and ensuring members receive the information and assistance they need. Responsibilities Answer inbound calls from members regarding hearing healthcare benefits and coverage Verify insurance eligibility and explain available benefits Assist members in locating in-network clinics and providers Provide information regarding provider networks and available services Transfer members to scheduling teams when appointment assistance is required Accurately document customer interactions and account updates Deliver exceptional customer service with professionalism and empathy Qualifications Required: High School Diploma or GED 2+ years of customer service experience Preferred: 2+ years of call center/contact center experience Healthcare customer service experience Experience discussing insurance benefits or coverage Strong communication and problem-solving skills Ability to navigate multiple systems while assisting customers Schedule The contact center operates between 7:00 AM and 7:00 PM. Current shift openings include: 8:30 AM to 5:00 PM 9:30 AM to 6:00 PM Flexibility between 7:00 AM and 7:00 PM preferred Employees will be assigned a consistent schedule following training. Training Paid training lasting approximately 4 to 6 weeks Hands-on learning and job shadowing Progressive onboarding based on individual readiness and performance Why Apply? Competitive pay at $21.63/hour Contract-to-hire opportunity with long-term career potential Supportive and collaborative team environment Comprehensive training program Opportunity to make a meaningful impact by helping individuals access important healthcare services Job Type & Location This is a Contract to Hire position based out of Glencoe, MN. Pay and Benefits The pay range for this position is $21.63 - $21.63/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Glencoe,MN. Application Deadline This position is anticipated to close on Sep 30, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems