Shift Lead - Jersey Mike's-1

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Position Summary

This position supports management in the operation of the restaurant, focusing on leading and developing a team to effectively perform daily tasks while maintaining high standards for food, service, health, and safety. This role also involves ordering, inventory control, and report submission.

Primary Duties and Responsibilities

• Responsible for planning, up-selling, and detailing of events from pre- to post-event as well as coordinating guest expectations with food and beverage departments
• Manages space requirements, scheduling, ordering of equipment, and billing instructions
• Builds effective relationships with internal and external groups to achieve revenue and operational goals
• Provides guests with creative suggestions for innovative room sets and menus
• Initiates and follows up on assigned leads
• Holds service team accountable to the service and cultural expectations of the company
• Maintains and participates in an active sales solicitation program
• Assists with training of the event staff
• Surpasses assigned revenue goals
• Slices product and prepares recipe according to Jersey Mike's standards
• Operates all equipment necessary to perform the job
• Cleans and maintains kitchen appliances and utensils

Secondary Duties and Responsibilities

• Assists management team in the coaching of team members
• Additional duties as assigned

Minimum Education and Qualifications

• High school diploma or equivalent
• One (1) year of high-volume restaurant supervisory experience, including some experience in a quick service or fast casual dining environment

Competencies

• Excellent communication and organizational skills
• Excellent presentation and interpersonal skills
• Proficient in Word and Excel
• Basic understanding of Mohegan Sun budget process
• Possesses sound business judgment, a high degree of personal motivation, and a very strong work ethic
• Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
• Overall understanding of revenue management and its utilization to drive bottom line profit
• Ability to handle problems, including anticipating, preventing, identifying, and solving them
• Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements

• Knowledge of Mohegan Sun corporate and department policies and procedures
• Must complete the Core Manager Training course
• Successful completion of Jersey Mike's portal training
• Pursuit of learning and self-development opportunities to enhance personal and professional growth
• Safety and Fire Training
• SMART alcohol awareness

Physical Demands and Work Environment

• Must be able to work in a casino environment with possible exposure to secondhand smoke
• Must be able to stand for extended periods of time
• Must be able to lift up to 30 lbs.
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift: Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.