Service Manager

Job Summary: The ideal candidate will assist in overseeing service department operations, ensuring high-quality customer service, and supporting the Service Manager in daily activities. This role offers an excellent opportunity to contribute to a dynamic team in a reputable dealership while advancing your career in automotive service management. About Us: Parkway is locally owned and operated. We have been in the Houston area for more than 45 years. We have three locations… Parkway Chevrolet, Parkway Family KIA,and Parkway Family Mazda. We operate elite, state-of-the-art service departments. Benefits

• Medical, Dental and Vision
• Life and Short-Term Disability
• Continuous Improvement Training
• 401K with Match
• Paid Vacation
• Paid Holidays
• Employee Discounts on Parts, Services and Vehicles
• Opportunities for Growth

Essential Duties:

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Insures adequate staffing
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Maintains vehicle presence on all open R.O.’s
• Attends managers meetings.
• Maintains R.O. for every present vehicle.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Compares “Open R.O. List” Daily to Dispatcher records for accuracy.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains accuracy on Shop Supplies including rags, Chemicals and Uniforms.
• Develops and implements a marketing plan which promotes new and repeat business.
• Tracks / Administers all warranty receivables and tracks outstanding payments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Tracks unapplied time and work in process for efficiency.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools for proper certifications.
• Meets weekly with dispatcher and/or shop foreman to determine if any recurring problems need to be addressed.
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer. All employee injuries or accidents involving company property must be reported to Dealer or VP, Service Manager and Human Resources.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Investigates and handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Check DOC sheet on daily basis, Monitor tech efficiency, Monitor Tech Rechecks
• Monitor- Adjust service pricing, both warranty and customer pay.
• Work with parts Mgr. to ensure proper parts stocking
• Attend necessary schools and training classes. Attends monthly service manager club meetings
• Conducts Monthly New Owner Orientation Clinics
• Keeps up with Technical Bulletins, Monitor- Adjust Personnel Bulletins
• Monitor / Maintains Tech Certifications (Both GM and ASE)
• Attends managers meetings as requested. Holds meetings weekly with Technicians and Advisors.
• Maintains safe work environment. Maintains a professional appearance.
• SUPERVISORY RESPONSIBILITIES: Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• Four to ten years related experience and/or training; or equivalent combination of education and experience.
• Automotive Service Excellence (ASE) Certifications
• Automatic Transmission/Transaxle Certification for Auto/Light Truck
• Brakes Certification for Auto/Light Truck
• Electrical/Electronic Systems Certification for Auto/Light Truck
• Engine Performance Certification for Auto/Light Truck
• Engine Repair Certification for Auto/Light Truck
• Heating and Air Conditioning Certification for Auto/Light Truck
• Manual Drive Train and Axle Certification for Auto/Light Truck
• Suspension and Steering Certification for Auto/Light Truck
• Manufacturer Training
• Valid Driver's License

Ability to commute/relocate: Tomball, TX: Reliably commute or planning to relocate before starting work (Required) Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.