Front Office Coordinator -Quinlan

Position Summary

Supports and is responsible for the daily management of the registration areas at Hunt Regional Medical Partners physician office. Focus is placed on customer service, day to day operations, staffing, quality management, eligibility, authorizations and upfront (point-of-service) collections. Coordinates/evaluates phone and referral communication from patients and other physician offices to ensure timely turn around time. Assists in evaluating and managing the provider schedules to ensure appropriateness and adjusts templates as needed. Interpret and ensure compliance guidelines are followed according to federal regulations. Assist with special projects as needed.

Position Requirements

Minimum Education: High school diploma/GED certification.

Minimum Work Experience: Three year of experience in a patient access, registration and insurance environment. Experience with automated systems.

Required Licenses/Certifications: None

Skills, Knowledge, and Abilities: Excellent interpersonal skills to relate to a wide variety of customers. Excellent verbal and written communication skills. Also patience, tact, courtesy, and diplomacy while treating all clients with respect and dignity. Analytical abilities and initiative to begin and complete projects and work independently. Must be self-motivated, results oriented, and demonstrate integrity, honesty and a sense of mission and loyalty. Must have a pleasant demeanor, professional appearance, and be effective in time management skills. Demonstrates leadership skills. Ability to be a motivator, initiator and "team builder". Knowledge of Payer guidelines. Computer skills, including word processing, EHR and spreadsheets. Must be able to utilize good judgment, demonstrate patience, and maintain a professional demeanor, sustain concentration in a busy and stressful environment. Preferred Qualification Health care related experience in front desk, billing or scheduling. Supervision experience.

Job Specific Functions

1. Reinforces HMHD's values, promotes HMHD's Compliance Plan and demonstrates proficiency in understanding of training materials and applicable laws and standards.
2. Completes the required corporate integrity and compliance training and education programs and ensures department employees complete their required education (in a timely manner) according to HMHD policies.
3. Assists the Compliance Officer and the Executive Compliance Committee in identifying "high risk" issues within his/her department.
4. Complies with all HIPAA standards.
5. Answer phone/schedule client appointments.
6. Maintain office/collection supplies.
7. Pick-up, sort and distribute mail.
8. Enter daily charges for monthly billing purposes.
9. Copy all monthly statements/billing reports and forward to PFS.
10. Maintain clean office area.
11. Exhibit tact and courtesy at all times with clients and staff.
12. Maintain strict confidentiality within the department.
13. Maintain a supply of all forms used within the department.
14. Demonstrate proper safety techniques when handling bio-hazard materials.
15. Performs other duties as designated/assigned.
16. Demonstrates a willingness to assist colleagues whenever necessary.
17. Dresses professionally and in keeping with District dress code.
18. Attends all mandatory departmental and in-service programs.
19. Supportive of management decisions regarding allocation of personnel and is willing to adjust scheduling as needed.
20. Demonstrates a willingness to assist colleagues whenever necessary.
21. Maintains a good working rapport with all patient care personnel and other departments requiring frequent interaction to deliver quality service.
22. Addresses clients and co-workers in a responsive and respectful manner and adheres to the HMHD Behavioral Standards.
23. Verifies accuracy of billing information and invoices clients in a timely manner.
24. Assist with planning of meetings and other activities.