Busser

Company Overview Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service. Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaii’s largest locally‑owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii. The restaurant family includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, and 604 Clubhouse. Each location offers great food, live music, breathtaking views, and exceptional service with Aloha. Job Summary A restaurant busser supports front‑of‑house staff and is responsible for setting, clearing, and resetting dining areas. The busser ensures guest satisfaction by maintaining a clean and sanitary environment for diners, assists servers in efficiently servicing their tables, and follows all company policies and sanitation standards. Responsibilities Follow all company policies as outlined in the Employee Handbook and “General Policies and Procedures” section of the Bus Person Training Manual. Maintain a positive attendance record: report to work at least 10 minutes prior to the scheduled shift, find replacements for no more than 5% of shifts, follow time‑off and illness procedures, and have a 0% no‑call/no‑show record. Follow all sanitation and safety standards; maintain a score of 90% or better on sanitation and safety audits. Meet all uniform, appearance, and grooming standards specified in the Employee Handbook and Bus Person Training Manual. Maintain guest service philosophy: follow guest service standards and maintain a customer complaint ratio of less than 1 per 100 customers served. Understand the company table numbering system and be able to identify delegated table assignments 100% of the time. Greet guests and serve water and bread to the table within 3 minutes of guests being seated. Perform side‑work correctly as specified in the “Side‑work Duties” section of the Bus Person Training Manual. Follow all end‑of‑shift checkout procedures with 100% accuracy as specified in the “End of Shift/Checkout Procedures” section of the Bus Person Training Manual. Buss, set, and reset tables following company procedures within 3 minutes of guests leaving. Maintain a good team environment by assisting other team members with their station duties and side‑work when needed and/or when available. Qualifications Must be at least 16 years old. Must be able to read and communicate in English clearly and effectively. Must be able to lift up to 50 pounds repeatedly throughout the shift. Must demonstrate enthusiasm and commitment to guest satisfaction. Must be able to stand and maintain fast‑paced mobility for periods of up to four hours. Must possess the manual ability to handle/serve food. Must have a valid health card or equivalent. Benefits / Perks for Eligible Employees Paid Time Off Bereavement Leave Emergency Days Referral Program Employee Discounts Skechers Direct Program Management Bonus Program Medical/Dental Benefits Group Life Insurance Universal Life Insurance Short‑Term Disability #J-18808-Ljbffr Stretch Zone