Part - Time Café Ambassador - New York City Area

Part‑Time Café Ambassador – New York City Area The Role: If you find purpose in empowering others, as a Café Ambassador you will be the face of Capital One’s mission to change banking for good. Rather than working behind a teller line, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. You’ll act as a high‑end service specialist and guide to digital banking, building a community by bringing Capital One’s mission to life within a modern hub. What You’ll Actually Do Be a Natural Connector: proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop. Note: you are a banking guide, not a barista—you won’t be serving coffee! Serve as a Brand Advocate: share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high‑pressure tactics. Your success is measured by the quality of the connection, not a quota. Simplify the Complex: guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges with ease. Facilitate Purposeful Impact: host and support local events that promote financial health. Act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective. Advocate & Problem‑Solve: advocate for our customers, problem‑solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important; de‑escalation may be a complex part of your role supporting customers. We’ll ensure you’re supported with the tools, resources, and experience to tackle the challenge. Act as a Culture Carrier: foster a supportive, inclusive environment where every guest feels welcome. Be a team player with strong attention to detail, a positive attitude, and the ability to be flexible and embrace change. Stay Agile & Engaged: this isn’t a traditional “behind‑the‑desk” banking role. You’ll move through the Café to connect with the community and support the flow of the guest experience. Why Join Us? This isn’t just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you can focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth, and we give you the tools to be stronger and more effective every day. The Perks We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person so you leave the Café stronger than when you started. Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance Paid Time Off Education Assistance Matching 401(k) contribution up to 7.5% Paid Parental Leave Mental Health support Back‑up Child or Elder Care Fit check? Covered. We’ll hook you up with our signature Threads line—our treat Custom beverage while working And much more! Essential Functions (Included, but not limited to) Support surrounding Cafés as needed within a 50‑mile radius, with occasional opportunities to assist other locations in the broader region. Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business‑driven schedule adjustments is required. Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift. Lifting up to 25 pounds and moving/standing for extended periods of time. Regular and consistent attendance. Basic Qualifications High School Diploma, GED, or Equivalent Certification. At least 1 year of Retail, Sales, or Customer Service experience. Preferred Qualifications Associate’s degree. 2+ years of banking experience. 2+ years of Retail or Customer‑facing experience. Proficient in G‑Suite. Strong written and oral communication skills. Salary Bronx, NY: $59,800 – $64,584 for Café Ambassador. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. #J-18808-Ljbffr Capital One National Association