Head of Risk Management (Los Angeles)

In this role, you will shape and steward Netflix’s risk philosophy, designing and executing both traditional and innovative solutions to complex and evolving risk challenges. You will lead a team that supports Netflix’s corporate, production, and emerging businesses and oversees end-to-end risk and claims activities while partnering closely with cross‑functional leaders around the world.

The successful candidate will be a strategic risk executive and thought leader with a proven track record of building and leading high‑performing teams and managing a diverse portfolio of global risks.

This is a highly visible, hands‑on leadership role that combines long‑term strategic thinking with day‑to‑day operational excellence to support Netflix’s continued growth and innovation.

Strategic leadership and risk philosophy

• Own and continuously refine Netflix’s overall risk philosophy and framework in alignment with Netflix’s culture of innovation, speed, and responsible risk‑taking.
• Manage the company’s Total Cost of Risk , optimizing the balance between risk transfer, retention, and operational controls to support growth and profitability.
• Serve as a senior advisor to executive and functional leaders on the risk implications of strategic decisions, new initiatives, and market expansion.

Enterprise risk and claims management

• Lead end‑to‑end Risk and Claims Management across Netflix’s corporate, production, advertising, gaming, live, and consumer experience businesses.
• Oversee a high‑performing global team responsible for program design, placement, pricing, coverage terms, and claims resolution across a broad range of insurance lines, including Auto and General Liability, Aviation, Business Interruption, Errors and Omissions, Fiduciary, Property, Workers’ Compensation, and others.
• Direct claims strategies and outcomes, including the management of TPAs, major and complex claims, and an effective return‑to‑work program.

Program design, innovation, and alternative risk financing

• Develop and evolve insurance products and risk management solutions that balance Netflix’s risk philosophy with business and operational needs, including new and emerging business models.
• Drive the evaluation and implementation of alternative risk financing solutions, e.g., captives and self‑insured structures, to enable cost‑effective self‑funding of risk.
• Challenge the status quo and explore innovative ways to structure risk, coverage, and data to support Netflix’s unique content and product portfolio.

External partnerships and market engagement

• Oversee strategic relationships with external partners, including actuaries, brokers, carriers, and TPAs, ensuring best‑in‑class service, innovative solutions, and competitive pricing.
• Represent Netflix’s interests in market negotiations and industry forums, leveraging market intelligence to anticipate trends and proactively adjust strategies.

Data, technology, and performance management

• Develop and own Key Performance Indicators (KPIs) and reporting frameworks that measure and drive the performance of Risk and Claims Management activities.
• Leverage existing and emerging technologies, data platforms, and analytics tools to drive operational excellence, data visibility, and actionable insights for decision‑makers.
• Continuously improve processes and systems to enhance scalability, automation, and transparency.

Cross‑functional partnership and governance

• Partner closely with Physical Production, Production Finance, Safety and Security, Finance, Legal, and other cross‑functional teams to support projects, budgeting, accounting, and reporting related to risk and insurance.
• Advise internal teams on potential risks, coverage requirements, and mitigation strategies for new initiatives, business lines, and markets.
• Understand, interpret, and apply relevant laws, regulations, and industry standards relating to insurance coverage and risk management, ensuring appropriate governance and compliance.

People leadership

• Lead, coach, and develop a diverse, high‑performing team, creating an environment that encourages ownership, innovation, and continuous learning.
• Scale the function to match Netflix’s growth and complexity, ensuring the team is structured, staffed, and equipped to deliver at a global, enterprise level.

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