Community Manager, United States

Join GTIA. Help shape the future of the global IT channel. The IT channel powers how businesses worldwide run, stay protected, and grow. GTIA exists to strengthen that channel. Our mission is to advance the people and businesses of the global IT channel with trusted, unbiased resources as an inclusive community that drives growth. We are the only vendor-neutral, non-profit membership community connecting and representing the worldwide IT channel. Our more than 3,000 corporate members include IT solution providers, MSPs, vendors, distributors, and other companies, representing tens of thousands of professionals, with communities and events across North America, EMEA, and ASEAN. Through education, training, events, and market research, we help them build sustainable, secure, and profitable businesses. And we’re growing fast. Our impact reaches beyond the industry. Through the GTIA Foundation, we support the communities where our members live and work, with $5 million in donations and grants awarded in 2026. Our story runs deep. We launched as GTIA in 2025, carrying forward a long history of serving the IT channel as the former CompTIA Community. Now we’re writing the next chapter, and we want you to help write it. Life at GTIA is shaped by our core values: Member First: Start every idea with the people we serve. Growth Minded: Learn, stretch, and take on new challenges. Build Together: Collaborate across teams, time zones, and regions. Share the Vibe: Celebrate every win, big and small. What you'll get: A fully remote work environment Unlimited PTO A strong incentive program We're looking for more than employees. We're looking for partners who share our vision and want to make a real impact on a global stage. If you're ready to grow, contribute, and reach new heights, join us. Where the IT channel connects and grows. #WeAreGTIA Summary The Community Manager, US, is the hands-on face of GTIA for members in the US. The Manager builds direct relationships with member organizations, manages the community's interest groups, monitors the health of its chapters, and stays on top of the issues that matter most to members there. This role does the engagement and growth work. It turns the regional strategy into daily member connection, and it brings what members are saying back to GTIA. The Manager works as part of a regional team and partners closely with the other departments that deliver member resources, events, and programs. This position reports to the VP, Head of North America, & ASCII Community. Essential Duties and Responsibilities Member Engagement Build direct, ongoing relationships with member organizations in the community. Know their businesses, their leaders, and their priorities. Be the community's day-to-day voice for GTIA. Respond quickly and connect members to peers, programs, research, and resources. Create stickiness for membership through peer connection, industry resource contributions, speaking opportunities, and volunteer leadership roles. Welcome new members and bring them into the groups and events that fit them best. Spot members at risk of leaving early. Work with membership and member experience colleagues on retention and renewal. Partner with the Growth team to identify member prospects in your region and support member acquisition through community engagement and local relationships. Lead with a member-first attitude. Start every decision with what serves members best. Manage the Community Executive Council. Recruit, develop, and support Executive Council members. Work closely with Executive Council leadership (Chair, Vice Chair, Chair Emeritus) to guide the council's work to support GTIA’s organizational goals. Set agendas and meeting schedules, and keep meetings focused and well attended. Foster collaboration between Executive Councils across GTIA regions. Interest Groups Launch, facilitate, and manage the interest groups as directed by the Executive Council. Recruit, develop, and support Interest Group leaders. Collaborate with Interest Group leaders to set agendas, line up speakers and content, and keep meetings useful and well attended. Work with the Executive Council to stand up new Interest Groups and retire Interest Groups that are no longer needed. Share what works with the other Community Managers so good ideas spread. Chapters Monitor the health of every chapter in the territory, including leadership coverage, meeting cadence, attendance, and member satisfaction. Connect chapters to GTIA events, research, and resources. Advisory Councils Work with the Executive Council and the Advisory Council support team to identify what Advisory Councils should exist in the region. Identify and recruit Advisory Council members. Manage these Advisory Councils in close collaboration with the Advisory Council support team to deliver meaningful value to the membership. Member Issues and Insights Stay on top of the business, technology, regulatory, and market issues that matter most to members in the community and broader region. Gather member input through one-to-one conversations, interest groups, chapters, and surveys. Report member themes and emerging issues to the VP and global community leaders on a regular cadence, so they shape programs, content, and research. Events and Representation Represent GTIA at regional events, GTIA events, and industry events. Help members take part in events, speaking opportunities, and volunteer roles. Be a visible champion for GTIA, its members, and the channel, in person and on social media. Collaboration and Operations Partner with other community managers in the region and worldwide on shared practices and a consistent member experience. Work with global community, member experience, events, research, education, and partnership teams to deliver for members. Keep member records, group rosters, and chapter information accurate and current. Support corporate goals and share a community plan and progress with the VP. Key Performance Metrics Member growth in the community, measured by new members onboarded and engaged. Member retention and satisfaction in the community, measured by renewal rates and member satisfaction surveys. Interest group and chapter health, measured by active groups, attendance, and volunteer leaders in place. Member engagement, measured by event and meeting attendance, resource utilization, and participation in volunteer leadership, speaking, and resource contribution opportunities. Skills and Qualifications Deep knowledge of the IT channel and the MSP and solution provider community in the territory. Genuine passion for the IT channel, with the energy to rally others around it. Proven ability to build relationships and trust with business owners and senior leaders. Strong facilitation skills, in person and virtual. Excellent diplomacy. Handles competing priorities and opinions fairly and gracefully. Even-keeled under pressure. Stays calm and constructive in difficult situations. Member-first mindset, with the ability to understand and address member needs. Analytical skills to spot trends and turn member input into clear themes. Appropriate understanding and use of technology to improve efficiency and outcomes. Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Copilot). Excellent interpersonal, written, and oral communication skills. Ability to work independently and within cross-functional, geographically dispersed teams. Strong organizational and time management skills, with the ability to prioritize multiple assignments and meet deadlines. Outstanding attention to detail and quality. Education and/or Experience Degree preferred but not required. 7+ years of diverse experience in the IT channel/MSP ecosystem. Demonstrated experience leading or managing member communities, peer groups, chapters, or associations. GTIA is a fully remote organization, and this is a fully remote position. Regular travel within the territory to connect with members and chapters at GTIA events and industry events. GTIA seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Compensation: The base salary range for this role is $100,000-$110,000 based on experience, skills, and location. Incentives: Eligible for an annual performance-based bonus. Benefits: Medical, dental, and vision coverage; 401(k) with employer match; paid time off and holidays; parental leave; and much more. #J-18808-Ljbffr GTIA - Global Technology Industry Association