Delivery Driver (non CDL)

Position Description Pay Rate: $19.00/hour. Primary focus is the delivery of product to customers ensuring customer satisfaction through on‑time delivery and professional interaction. Key Responsibilities Abide by all Company safety policies and state and federal transportation regulations. Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount and type. Collect payments from customers in monetary form acceptable to the Company. Efficiently unload cargo and stage products at customer’s place of business. Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery. Maintain professional representation of the Company in all interactions with customers and through responsible driving. Maintain records required for compliance with state and federal regulations, including driver’s logs, records of fuel purchases, mileage records and other records required by law and Company policy. Occasionally operate powered industrial vehicles (forklift, pallet jacks, order pickers, etc.). Timely transportation of product from origin to destination as assigned. Competencies Action‑Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaboration – Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences. Decision Quality – Making good and timely decisions that keep the organization moving forward. Drives Results – Consistently achieving results, even under tough circumstances. Ensures Accountability – Holding self and others accountable to meet commitments. Equipment Utilization – Ensuring the optimum utilization of warehouse or production plant equipment and materials. Health and Safety – Managing and applying safe systems of work. Masters Service Conversations – Navigating customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Navigates Field Service Interactions – Briefing customer on service interaction, confirming logistics of visit/interaction, defining scope of service interaction, displaying appropriate body language, offering alternative or interim solutions, reading the customer’s tone and body language, reflecting and planning for future interactions. Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals. Policy & Procedures – Monitoring, interpreting and understanding policies and procedures and ensuring their alignment with organizational strategies and work objectives. Service Into Sales – Recognizing sales opportunities during service interactions to enhance overall customer service; presenting products and solutions in a compelling way, recognizing clues for added needs, referring added customer needs to appropriate team, and transitioning from service to sales conversation. Verbal Communication – Expressing ideas, requesting actions, formulating plans, and policies by means of clear and effective verbal communications. Qualifications High School or GED degree. 1–2 years of related experience preferred. Skills: Navigates Field Service Interactions, Policy & Procedures, Masters Service Conversations, Service Into Sales, Verbal Communication. Physical Demands & Working Conditions While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear, taste and/or smell, and occasionally lift products weighing up to approximately 50 pounds. Handling of tires (e.g., rolling, destacking, team lifting) greater than approximately 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work environment may expose the employee to weather conditions prevalent at the time; noise level is usually moderate. Travel required: approximately 75% of the time; no overnight stays for non‑CDL drivers. Equal Opportunity Employment American Tire Distributors is an Equal Opportunity Employer and a Drug‑Free Workplace. #J-18808-Ljbffr