Inside Sales Representative

Job Description

Job Description

Inside Sales Representative

M&N Plumbing Supply Company | Denver, Colorado

Founded in 2002, M&N Plumbing Supply Company is a family-owned and operated wholesale distributor that has built our reputation on relationships, integrity, and doing what we say we'll do. Our customers rely on us for accuracy, urgency, and product knowledge.

We are looking for a motivated, technology-savvy individual to join our Inside Sales team. This is an opportunity for someone who enjoys working with customers, solving problems, learning new products, and being part of a team.

While experience in plumbing or wholesale distribution is helpful, we are willing to train the right person. We place a high value on attitude, dependability, curiosity, and the ability to learn.

Primary Responsibilities

• Assist customers with product selection, pricing, availability, and order entry.
• Respond to customer inquiries by phone, email, and in person.
• Work closely with our outside sales team, warehouse, purchasing department, and vendors to provide excellent customer service.
• Research products using manufacturer catalogs, specification books, online resources, and AI-assisted tools.
• Help prepare customer quotations, including commercial plumbing fixtures and equipment, as part of our inside sales team.
• Follow up on customer orders, pricing requests, and quotations.
• Develop product knowledge and build strong working relationships with customers and coworkers.
• Help identify opportunities to grow sales and improve the customer experience.

What We're Looking For

• Strong computer skills and the ability to learn new software and applications quickly.
• Comfortable researching information online and using modern technology, including AI tools.
• Good communication skills and a positive, customer-focused attitude.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks.
• Someone who takes initiative, enjoys solving problems, and isn't afraid to ask questions.
• Dependable, motivated, and willing to learn.
• Plumbing, HVAC, construction, or wholesale distribution experience is a plus, but not required.
• Experience with Epicor Eclipse ERP is helpful, but not required.

You do not need to know everything about plumbing to succeed here. We have an experienced team willing to share their knowledge. What matters most is your willingness to learn, use available resources, and take care of our customers.

Compensation & Benefits

Compensation is $28.00 - $30.00/hr , with opportunities for wage increases based on performance, skill development, and the ability to take on additional responsibilities.

Our benefits include:

• Company-paid medical insurance: 95% of employee premiums and 50% of dependent premiums.
• Company-paid dental insurance: 95% of employee and dependent premiums.
• Six paid holidays.
• 401(k) with company matching contributions up to 4%.
• Opportunities for performance-based bonuses.

Why Join M&N?

We are a family-owned company that values long-term relationships with our employees, customers, and suppliers. We believe in giving people the tools, training, and support they need to succeed.

The plumbing supply industry is changing, and we are embracing technology to make our team more efficient and better equipped to serve customers. We want someone who is excited to learn, contribute ideas, and grow with our company.