P&C Licensed Customer Service Representative

Job Description

Job Title: P&C Licensed Customer Service Representative

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Location: US Remote

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Employment Type: Full-time

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Industry: Insurance

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Requirements

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• Active Property & Casualty (P&C) or Personal Lines Agent License in the resident state.
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• Equivalent to a high school diploma or GED.
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• Prior customer service or call center experience in a fast-paced, high-volume environment, handling back-to-back calls and navigating multiple systems.
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• Ability to work flexible schedules within operating hours (7:00 AM–2:00 AM EST), including weekends, holidays, and accommodate schedule changes on short notice.
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• Comfortable working in a metrics-driven environment with defined performance goals (CX scores, handle time, quality, adherence, and productivity).
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• Ability to perform essential job duties with or without reasonable accommodation in a remote work setup.
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• Access to a reliable internet connection and a quiet, dedicated workspace.
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• Willingness to complete typing test (24 WPM / 80% accuracy) and other pre-employment assessments as part of the hiring process.
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Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.