Plumbing Department Leader

Job Description

Job Description

About the role

You will own the growth of our plumbing department: run calls, train the team, and build the systems that let the department scale. This is a working leadership role, split between the field and the office.

We are an established residential HVAC company in the Marietta, GA area with a plumbing department that is ready to grow. We want someone who treats the department like their own business and wants a bigger seat at the table as it grows.

• Reports to: President

• Location: Marietta, GA area (field and office)

• Schedule: Full-time, with on-call rotation as needed

What you'll do

Drive the department

• Own plumbing revenue, average ticket, conversion and callback numbers, and report on them weekly
• Set daily and weekly goals for the team and hold people to them
• Find new revenue: water heaters, repipes, filtration, drain and sewer, and plumbing add-ons on HVAC calls
• Build and maintain pricing, service offerings and standard processes

Train and cross-train

• Train plumbers on technical skills, customer communication and presenting options in the home
• Cross-train HVAC technicians and comfort advisors to spot and handle basic plumbing opportunities
• Ride along regularly, coach in the field and follow up on what you see
• Run recurring hands-on training sessions and keep written training material current

Work in the field

• Run limited service and install calls yourself, especially the complex or high-value ones

• Back up the team on tough diagnostics and quality checks
• Make sure all work meets code, passes inspection and is done safely

Work in the office

• Build estimates and proposals, order material and manage truck stock
• Work with dispatch on scheduling, job priority and capacity

• Use service titan to track jobs, review tickets and pull reports

• Handle escalated customer issues and close the loop on callbacks
• Help recruit, interview and onboard plumbers as the department grows

Who you are

• Entrepreneurial. You think like an owner, watch the numbers and look for ways to grow without being told.
• High energy. You set the pace for the team and people want to keep up with you.
• Hungry. You work hard, want to win and are not satisfied with holding steady.
• A teacher. You enjoy making other people better and have the patience to do it.
• Comfortable in both worlds. You are as capable behind a laptop as you are under a house.
• Ambitious. You want a larger leadership role and are willing to earn it through results.

Qualifications

Required

• 5+ years of residential service plumbing experience
• Georgia Journeyman Plumber license or higher
• Experience training, leading or mentoring other technicians
• Proven record of selling in the home and hitting revenue goals
• Working computer skills: field service software, email, spreadsheets and estimates
• Valid driver's license and clean driving record
• Able to pass a background check and drug screen
• Able to lift 50+ lbs and work in crawl spaces, attics and tight areas

Preferred

• Georgia Master Plumber license
• Experience at a combined HVAC and plumbing company
• Experience building or growing a department

• Familiarity with flat-rate pricing, bundling and option-based selling

Growth path and compensation

This role is built to grow. As the department hits its revenue and staffing targets, the position expands into full department management, with more authority over hiring, pricing and budget.

• Pay: $30-$40/HR based on experience plus performance pay tied to department results

• Benefits: Health, retirement, paid time off

• Provided: Company vehicle, phone, tablet and uniforms
• Training: Paid licensing, continuing education and leadership development