Penetration Testing Validation Engineer at Openkyber North Carolina

Penetration Testing Validation Engineer Openkyber – North Carolina (Raleigh, NC) Job ID: NC-788707 Position: Onsite/Local Desktop Support Engineer – 12+ months (1 opening, 2 positions) Location: Raleigh, NC (NCDIT) Key Responsibilities Support customers using good customer service skills, communicating with both technical and non-technical customers. Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support customers and collaborate with internal teams. Image or provision new equipment hardware and provide to customer. Track onboarding & shipping activities based on customer requests using strong organizational skills. Follow asset management processes to ensure proper customer billing. Document work activities in ServiceNow. Test upgrades and software changes. Install software following security & internal processes. Troubleshoot customer issues. Provide instruction while troubleshooting for remote customers. Assist with developing team processes & a knowledge base. Work with vendors on warranty cases. Collaborate with internal teams on technical issues. Work on special projects as needed. Qualifications & Experience 5+ years of experience supporting customers using Windows OS & M365. 5+ years of experience imaging or provisioning new equipment hardware. 5+ years of experience using strong organizational skills to track onboarding & shipping activities. 5+ years of experience following asset management processes for proper customer billing. 5+ years of experience testing Intune processes for Tier 3 team & providing feedback. 3+ years of experience with basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust. 3+ years basic knowledge of Macintosh Apple devices with willingness to learn. Skills M365 Asset management Intune Testing MECM Active Directory Tanium Beyond Trust Apple devices ServiceNow #J-18808-Ljbffr Openkyber