Payroll Tax Specialist I

Payroll Tax Specialist

At TD, we believe our colleagues are our greatest asset. As one of North America's leading financial institutions, we offer the stability and resources of a large organization combined with a culture that values collaboration, innovation, and continuous learning.

As a Payroll Tax Specialist, you'll have the opportunity to apply and expand your expertise in a complex, fast-paced environment where your work directly supports compliance, operational excellence, and the colleague experience. You'll partner with teams across Payroll, HR, Finance, Technology, and Tax, gaining exposure to a broad range of business functions while helping drive meaningful improvements in payroll tax processes and controls.

We are committed to fostering an inclusive workplace where diverse perspectives are valued, ideas are encouraged, and colleagues feel empowered to bring their authentic selves to work every day. At TD, you'll be part of a team that supports one another, celebrates success, and is focused on delivering exceptional results.

In addition to competitive compensation and comprehensive benefits, we offer learning opportunities, career development programs, and the support needed to help you grow both personally and professionally.

A career in Payroll Tax at TD is more than a role. It's an opportunity to build specialized expertise while creating a pathway to broader career opportunities across Payroll, Human Resources, Operations, Compliance, Risk Management, and Project Delivery.

You'll have the opportunity to:

• Deepen your expertise in U.S. payroll tax compliance and regulatory requirements
• Lead and contribute to process improvement and transformation initiatives
• Develop cross-functional partnerships across multiple business areas
• Expand your knowledge of enterprise payroll operations and risk management
• Pursue advancement opportunities within Payroll Tax, Payroll Operations, and other HR and corporate functions

Whether your goal is to become a subject matter expert, lead complex projects, or advance into leadership, TD is committed to helping you build a rewarding career with opportunities to learn, grow, and make an impact. Join TD and bring your expertise to a team where your contributions are valued, your growth is supported, and your career potential is limitless.

The Payroll Tax Specialist 1 will work through the process of quarterly and periodic payroll tax filings and should expect an increase in workload around year-end payroll tax activities, including annual reconciliations, W-2 processing, and tax reporting requirements. The incumbent will be responsible for researching and resolving payroll tax issues with state and federal agencies, managing powers of attorney (POAs), processing refund checks, and coordinating payroll tax registrations across multiple jurisdictions. This role requires strong analytical and problem-solving skills, attention to detail, and the ability to independently investigate and resolve complex payroll tax matters while ensuring compliance with applicable regulations. In addition, the employee will manage reciprocity tax matters, W-2C corrections, ServiceNow tickets, and employee tax-related inquiries. The role will involve reviewing payroll tax data for accuracy, identifying and correcting discrepancies, monitoring agency notices, maintaining documentation, and supporting audit requests. The Payroll Tax Specialist 1 will collaborate closely with Payroll Operations, Human Resources, Finance, and external agencies to ensure timely and accurate payroll tax processing, compliance, and issue resolution.

HR Operations Analyst II - Provides a range of analytical, program and/or operational process support within a defined functional area.

Depth & Scope:

• Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area
• Identifies and investigates non-standard operational / reporting / process issues
• Provides recommendations or escalates issues to appropriate area
• Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
• Requires working professional level knowledge of the functional area and/or business areas supported
• Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus
• May represents the group as a project lead on projects / initiatives and/or at meetings across the organization
• Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions

Education & Experience:

• Undergraduate degree required
• 3+ years relevant experience required
• Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area
• Requires working professional level knowledge of the functional area and/or business areas supported
• Organized self-starter with excellent analytical, problem-solving and time management skills
• Detail oriented, high level of accuracy and ability to work independently
• Excellent communication skills, both oral and written
• Excellent PC skills including Microsoft Office, Excel, Access and PowerPoint
• Excellent customer orientation, interpersonal and communication skills to deal effectively with all levels of staff

Preferred Qualifications:

• Familiar with medium to large size multi-corp./multi state business payroll tax matters, >3k employees
• Familiar with Workday
• Familiar with ADP Smart Compliance, Master Tax or other tax managed vendor services
• Experience in Excel, including familiarity in doing pivot tables, v look ups

Customer Accountabilities:

• Acts as a key resource / specialist for an HR area /program(s) by providing subject matter expertise / analysis or complex operational process support
• Manages assigned programs, ensuring coordination of changes, and timely and accurate transaction processing
• Provides optimal employee and partner service, including expert guidance and advice on policies, programs and procedures, while adhering to customer service standards and Customer Experience
• Model Identifies, documents, investigates processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Develops and executes on reporting functions and/or produce consolidated or aggregated reporting as appropriate
• Manages relationships with internal and external partners
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interprets findings and makes recommendations for improvement
• Contributes to the identification, development and implementation of new operating workflows, additional services / applications or operational efficiencies for HR Operations
• May lead work streams by acting as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies

Shareholder Accountabilities:

• Prioritizes and manages own workload to meet SLA requirements for service and productivity
• May interface with regulators, external groups (legal firms, vendors, etc.), on operating and service delivery issues relative to the specific area of functional expertise as authorized by the manager
• Acquires and applies expertise in the discipline
• Provides guidance, assistance and direction to others in HR and other internal partners
• Identifies, recommends and effectively executes standard practices applicable to the discipline
• Analyzes service delivery issues and identify potential solutions that enhance the customer experience and support HR business objectives
• Protects the interests of the organization identify and manage risks and escalate non-standard, high risk transactions or other activities as appropriate
• Completes business process reviews as required and contribute to the creation of new processes
• May manage or support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Accountable for cross-functional initiatives to deliver value add internally or to partner groups
• Ensures compliance with applicable internal and external audit and regulatory requirements, providing recommendations and guidance as required

Employee/Team Accountabilities:

• Participates fully as a member of the team, promote team effectiveness and contribute to a positive work environment
• Supports the team by continuously developing knowledge in own area.
• Provides training, coaching and/or guidance to others as appropriate/required
• Participates in personal performance management and development activities
• Ensures the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Participates in a fair, positive and equitable environment that supports a diverse workforce
• Contribute