Licensed Senior Customer Service Representative

Job Description

Job Description

We are seeking a Licensed  Senior Customer Service Representative to join our client's team in a remote capacity. This role is responsible for delivering exceptional customer support by handling inbound inquiries, assisting with life and health insurance products, processing claims and payment-related requests, and providing accurate information through phone and email communications.

The ideal candidate is highly organized, customer-focused, and possesses strong problem-solving and communication skills. Apply today!

Work Model:

• On-Site

What You Will Do:

• Manage inbound customer calls and document interactions in Salesforce
• Handle both standard and complex customer inquiries about products and services via email and phone
• Investigate customer inquiries, delivering follow up support via phone and email as needed
• Prepare and deliver informed responses to customer correspondence using available reference materials and resources
• Request and organize additional information required to resolve customer concerns
• Document client concerns and escalate matters to relevant teams when necessary
• Troubleshoot basic website and online account-related issues
• Support customers with enrollment in life and health insurance products
• Support customers with payment inquiries and payment processing
• Guide customers through claims inquiries and claims-related processing
• Maintain professionalism and accuracy while meeting scheduled work requirements

What You Will Need to Be Successful:

• Must currently hold active licenses in: both California (CA) and Florida (FL) to be considered for an interview
• Must currently hold active licenses in at least three (3) of the following states: New Jersey (NJ), Massachusetts (MA), Ohio (OH), Connecticut (CT), Maryland (MD), Pennsylvania (PA), Virginia (VA)
• If selected for employment, candidates must obtain licenses in: Michigan (MI), New York (NY), Indiana (IN)
• High School Diploma or equivalent (required)
• 1+ years of experience in sales and/or customer service
• 6+ months of experience with Microsoft Office Suite, including, including Word, Excel, and PowerPoint
• Foundational skills in technical and computer troubleshooting
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and work independently in a remote environment
• Excellent problem-solving and customer service skills

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at View phone number on ziprecruiter.com or email View email address on ziprecruiter.com.

#ZR

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles.

From entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve.

Our experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.

Company Description

Searching for a job can be difficult, and finding the right fit is even harder. Each year, we help thousands of job seekers navigate a changing employment landscape by connecting them with opportunities that align with their skills, goals, and values. Since 1998, we’ve supported individuals across a range of industries by offering career opportunities in full-time, part-time, temp-to-hire, and contract roles. \r\n\r\nFrom entry-level positions to professional and executive-level openings, we work with companies of all sizes, including local employers and nationally recognized brands, to place qualified talent where they’re needed most. Whether you're looking to gain experience or take the next step in your career, we’re here to help you grow your career with confidence. At the heart of our work is a commitment to building lasting relationships based on trust and shared success with every job seeker we serve. \r\n\r\nOur experienced team of recruiters is dedicated to delivering personalized support at every stage of the job search—from resume feedback and interview coaching to honest, timely communication. To learn more, visit our website: thepalmergroup.com.