Dishwasher/Steward

Job Description

Job Description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for workers. Are you looking for a rewarding job? We're hiring enthusiastic and hardworking individuals to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

JOB DESCRIPTION

The Dishwasher/Steward is responsible for the cleaning, maintenance, and sanitation of kitchen equipment and dishware, along with production areas with the upmost quality standards. Daily duties include but are not limited to setting up or breaking down supplies and materials along with stocking staple goods, chemical stocking, and general cleaning. This position is responsible for the cleanliness of cutlery, utensils, and glassware items, and for the disposal of food and beverage refuse.

REPORTS TO Sous Chef

KEY RESPONSIBILITIES

• Ensure the cleanliness, organization, and sanitization of the kitchen area, back of house area, storage areas, along with the carts and tables through constant monitoring and vigorous cleaning schedules.
• Clean and sanitize all China, glass, silver, cutlery, and other dishware using the dishwashing machine, load and unload dishware flatware from dishwashing machine and store properly.
• Clean and sanitize all pots, pans, and kitchen utensils using the correct cleaning and rinsing solutions.
• Help and create overall compliance with state and local Food Safety and Food Establishment health regulations.
• Safely set-up, clean, utilize machinery to clean, polish, sort, and transport dishware; place damaged or excessively worn pieces in a designated area for repair or to be discarded.
• Clean and sanitize all ovens, mixers, kettles, and other kitchen equipment as well as kitchen drains, sinks, floors, and walls; dust, clean, sweep, mop all food production areas and hallways.
• Safely utilize and store all cleaning compounds, chemicals, and materials including soaking solution utilizing the correct protective clothing and Personal Protective Equipment.
• Perform any other job-related duties as assigned by supervisor to maintain a smoothly run kitchen.
• Travel between Shangri-La properties may be requested.

QUALIFICATIONS & SKILLS

• High school diploma or equivalent preferred.
• Related experience is preferred but not required.
• Must be 18 years of age or older.
• Must have an extensive knowledge of Food and Beverage etiquette, guest relations, and service standards.
• Must have strong interpersonal skills to assess client needs, negotiate pricing, and provide overall guest satisfaction.
• Must be able to effectively deal with internal and external guests with a high level of patience, tact, and diplomacy.
• Must have a self-starting personality with an even disposition.
• Must be able to communicate well with guests.
• Must be willing to pitch-in and help coworkers with their job duties.
• Must have a thorough knowledge of Food and Beverage products, proper preparation, and presentation.
• Must have the ability to work in a team environment.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

PERFORMANCE STANDARDS

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and

Must be able to pass a background check.