Site Operations & Community Lead

Location: Long Island, NY — on-site across Roslyn, Syosset & Commack

About Hoop Lab

Hoop Lab is a basketball training company focused on helping players develop their skills through high-quality coaching, programming, and training environments.

As we grow across Long Island, we're looking for a hands-on operator who can make sure our locations run exceptionally well every day.

The Role

As our Site Operations & Community Lead, you'll own the day-to-day operations across our Roslyn, Syosset, and Commack locations.

This is not a desk job. You'll spend your week across all three locations, making sure facilities are ready, schedules are accurate, operational issues are resolved, parents get answers, and the dozens of small details that keep a growing business running don't fall through the cracks.

You'll report to our Head of Operations and work closely with our Basketball Director, who owns the basketball and player-development experience, while you make sure the operations and overall experience surrounding it runs smoothly.

We're looking for someone who genuinely enjoys being the person others can count on—the person who notices what needs attention, figures out what needs to happen, and closes the loop without needing to be reminded.

What You'll Do

Support parents and prospective members

You'll regularly interact with parents and families - while you’re not the go-to for any inquiry, you will greet new members when they walk in the door, handle escalations, and help coordinate special events like birthdays, guest coach clinics, and more.

That could mean having an on-the-spot sales conversation, or troubleshooting a membership issue when a parent approaches you at a location.

Own day-to-day operations across three locations

You'll split your week across Roslyn, Syosset, and Commack and maintain a regular operating checklist for each location, including facility condition, equipment, supplies, staffing coverage, and schedule accuracy.

Keep our facilities running

When something breaks, you'll get it fixed. You'll be the first call when there's an operational problem and will own issues through resolution.

Build our local presence

You'll coordinate local school and league partnerships, sponsorships, open gyms, clinics, and other community activities.

You’ll collaborate with your Basketball Director counterpart to make engaging community events happen, you'll own the calendar and, just as importantly, the follow-through required to make these events memorable and buzzworthy.

Partner with our basketball team

You'll work closely with the Basketball Director on schedules, staffing gaps, and programming.

They'll own the basketball product and player development. You'll own the operational environment that allows them and our coaches to deliver it.

You Might Be a Great Fit If You...

• Are highly organized and naturally keep lists, follow up, and close loops.
• Have owned an operation where you were ultimately responsible for making sure things got done.
• Don't need a manager physically present to keep you moving.
• Are comfortable interacting with parents, coaches, vendors, and kids—sometimes all within the same hour.
• Can mentally move between three locations in a day without losing track of what's happening at any of them.
• Like solving practical problems and can reprioritize quickly when something unexpected happens.
• Are comfortable having sales and membership conversations with prospective and current families.
• Have reliable transportation and can regularly travel between our Long Island locations.
• Enjoy working with families and kids!

Experience in youth sports, camps, boutique fitness, hospitality, retail, or another high-touch consumer business could be especially relevant, but we're more interested in how you operate than where you've worked.

This Probably Isn't the Role for You If...

You're looking for a traditional desk-based operations position.

This is a hands-on role that requires being present in our locations, noticing what needs attention, talking with families and coaches, solving problems, and taking ownership—even when something doesn't fit neatly inside a job description.

What Success Looks Like

Our locations are organized and ready to operate. Parents get answers. Coaches know what's happening. Facility issues get resolved quickly. Events happen when they're supposed to happen. Details don't fall through the cracks.

Most importantly, our basketball team can focus on delivering a great experience for players because you've made sure the operation around them works.