Legal Claims Investigator

Job Description

Job Description

Claim Coordinators serve as an important point of contact for existing claimants, making them a critical part of the claimant’s experience and assisting in moving their legal claim forward. They are responsible for confirming & verifying all claim information, obtaining additional information relevant to their claim and handling any additional questions—via phone, web, email & live chat— exhibiting professionalism, empathy, and a sense of urgency.

Key Responsibilities:

●   Client Engagement: Deliver best-in-class service during interactions, ensuring clients feel heard and supported.

●   Data & Information Accuracy: Confirm & verify all detailed information about their claim while collecting any additional claim-related information with precision.

●   Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes.

●   Process Guidance: Clearly explain next steps and transition clients to the Claim Investigators team, including paralegals and attorneys.

Candidate Requirements

Essential Attributes:

●   Customer Service Experience: Proven ability to engage with existing clients professionally with a willingness to assist in any way to ensure moving their claims forward.

●   Professional Telephone Etiquette: Clear, courteous, and with an informative communication style.

●   Active Listening & Communication Skills: Strong verbal and interpersonal abilities to understand and respond effectively.

●   Written Communication: Excellent grammar, spelling, and punctuation.

●   Organizational Skills: Strong time-management, task prioritization & a process-oriented mindset

●   Multitasking: Comfortable managing multiple inquiries and tasks simultaneously.

●   Team Collaboration: Works well independently, within a team environment and able to communicate & collaborate with attorneys, paralegals, and administrative staff.

●   Adaptability & Flexibility: Thrives in dynamic, fast-paced & high-volume environments.

●   Emotional Intelligence: Self-awareness, self-regulation, motivation, empathy, and social skills.

Preferred Qualifications:

●  Law firm or Legal industry experience (a plus)

●  Insurance, Healthcare & Medical Administration experience (a plus)

●  Familiarity with CRM systems (Salesforce), VoIP software & Electronic Signature Software

●  College degree (preferred but not required)

Contact to hire.

Location: South Plainfield, NJ 07080

Pay Rate: $20.98 / hour

Position Type: Full-time, Contract / Contingent

Available Roles & Shifts:

Laboratory Assistant: Monday – Friday, 11:00 AM – 7:30 PM EST
Laboratory Technician I:: Monday – Friday, 9:00 AM – 5:30 PM EST
Laboratory Technician I: Monday – Friday, 6:30 PM – 3:00 AM EST

Job Summary

We are seeking detail-oriented and motivated Laboratory Technicians and Laboratory Assistants to join our team in South Plainfield, NJ. In this role, you will play a key part in daily laboratory operations, sample preparation, purification, and automation support within a fast-paced laboratory environment.

This is an entry-level to early-career position ideal for candidates looking to build practical experience in a scientific or clinical facility.

Key Responsibilities

Sample Handling & Compliance: Sort incoming samples and strictly follow safety protocols, Standard Operating Procedures (SOPs), and trainer directions regarding sample handling, biohazardous waste collection, and packaging.
Laboratory Processing: Prepare and purify sequencing templates (including PCR purification) and load samples onto automated sequencing instruments.
Equipment & Station Maintenance: Operate or assist with automation platforms, perform labware washing, calibrate tools, and maintain a clean, organized work environment.
Communication & Collaboration: Communicate effectively and professionally with internal teams and clients via email and phone regarding sample status or basic inquiries.

Qualifications & Requirements

Education: High School Diploma or GED required (Associate or Bachelor’s degree in Biology, Chemistry, or a related Life Sciences discipline is a plus).
Skills: Hands-on experience or familiarity with basic liquid handling (pipetting) and unit conversions (e.g., milliliters to liters).
Attributes: High attention to detail, ability to grasp new technical concepts quickly, and strong time management skills under tight deadlines.
Work Style: Adaptable, collaborative team player with strong communication skills and a positive, solution-oriented approach.

Company Description

Contact to hire.\n\nLocation: South Plainfield, NJ 07080\n\nPay Rate: $20.98 / hour\n\nPosition Type: Full-time, Contract / Contingent\n\nAvailable Roles & Shifts:\n\nLaboratory Assistant: Monday – Friday, 11:00 AM – 7:30 PM EST\nLaboratory Technician I:: Monday – Friday, 9:00 AM – 5:30 PM EST\nLaboratory Technician I: Monday – Friday, 6:30 PM – 3:00 AM EST\n\n\nJob Summary\n\n\n\nWe are seeking detail-oriented and motivated Laboratory Technicians and Laboratory Assistants to join our team in South Plainfield, NJ. In this role, you will play a key part in daily laboratory operations, sample preparation, purification, and automation support within a fast-paced laboratory environment.\n\n\n\nThis is an entry-level to early-career position ideal for candidates looking to build practical experience in a scientific or clinical facility.\n\n\n\nKey Responsibilities\n\nSample Handling & Compliance: Sort incoming samples and strictly follow safety protocols, Standard Operating Procedures (SOPs), and trainer directions regarding sample handling, biohazardous waste collection, and packaging.\nLaboratory Processing: Prepare and purify sequencing templates (including PCR purification) and load samples onto automated sequencing instruments.\nEquipment & Station Maintenance: Operate or assist with automation platforms, perform labware washing, calibrate tools, and maintain a clean, organized work environment.\nCommunication & Collaboration: Communicate effectively and professionally with internal teams and clients via email and phone regarding sample status or basic inquiries.\n\n\nQualifications & Requirements\n\nEducation: High School Diploma or GED required (Associate or Bachelor’s degree in Biology, Chemistry, or a related Life Sciences discipline is a plus).\nSkills: Hands-on experience or familiarity with basic liquid handling (pipetting) and unit conversions (e.g., milliliters to liters).\nAttributes: High attention to detail, ability to grasp new technical concepts quickly, and strong time management skills under tight deadlines.\nWork Style: Adaptable, collaborative team player with strong communication skills and a positive, solution-oriented approach.\n