Restoration Field Technician/CSR

Job Description

Job Description

CRDN of Birmingham

The Certified Restoration Drycleaning Network (CRDN) is an international organization of business professionals who provide contents, garment, textile, electronic & art restoration solutions to the insurance industry. CRDN offers a proven sales program that produces successful and rewarding opportunities for our franchised businesses and sales professionals year after year. With more than 100 franchises in North America and the UK, our sales culture is relationship-based and educational in nature. Our slogan, "Because Response Matters and Caring Counts," exemplifies our focus on timely, empathetic service that differentiates us in the marketplace. CRDN has responded to hundreds of thousands of claims over the past decade as the leader and brand standard within our category. Our work environment is fast-paced, goal-oriented and energetic, and our successful members are accountable and team players.

Responsibilities:

• Travel to the loss Site to properly inventory and sort textiles, electronics, art, and contents by using appropriate technology.
• Follows all procedures and guidelines per training protocols.
• Communicate and follow verbal instruction from the lead CSR.
• Effectively pack out jobs properly while maintaining the integrity of the contents.
• Follow written instructions specific to each job.
• Ensure that the restoration process meets company standards and customer expectations.
• Remain professional around homeowners, adjusters and contractors.

Receiving –

 

• Assist warehouse manager unload contents.
• Organize all contents based on cleaning method.
• Identify and separate for immediate needs.
• Use appropriate technology.

Pack out –

 

• Ensure truck is stocked with materials for the day.
• Perform pack out based on normal flow – textiles, electronics, art, contents.
• Follow all procedures to properly inventory, eval, tag and box
• Take appropriate photos.
• Keep a clean workstation.

Delivery –

 

• Assist warehouse manager load deliveries.
• Transport items to loss site.
• Place furniture in original rooms
• Place boxes unopened in original rooms.
• Protect loss site from damage during delivery.
• Use appropriate technology.

Job Requirements

 

• Must be 18 years of age or older
• Must have driver’s license and be insurable
• Must be able to lift up to 30lbs
• Must be comfortable working in challenging environments following fire, water or wind damage
• Must enjoy working with others

Qualifications:

 

• Ability to multitask and prioritize in a fast-paced environment.
• Excellent time management skills to ensure efficiency
• Ability to work independently without supervision
• Enthusiastic
• Self-motivating
• Empathetic
• Strong customer service/people skills
• Detail oriented
• Ability to follow directions
• Excellent communication skills both verbal and written
• Team focus and drive to succeed

Job Type: Full-time Pay: $14.00 - $17.00 per hour Expected hours: 40 per week Benefits: • Opportunities for advancement • Paid time off Schedule: • 8 hour shift • On call • Overtime • Weekends as needed