Product and Sales Support Admin

Join Our Community of Food People!

Ready to build a career with a company that's leading the foodservice industry?

We help YOU make it! US FOODS is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.

US FOODS has a lot to offer:

• US FOODS is the company built on YOU Matter, where your hard work is rewarded
• We are committed to compensation, benefits that respect, and reward our employees for their dedication and hard work
• Service recognition and employee rewards
• Company with a history of promotion from within and unlimited career growth opportunities w/ ongoing job skills and leadership development training
• Excellent Leadership

Benefits start day one: Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Main ingredients of the job!

As a US FOODS Product and Sales Support Admin you will support division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. You will be the primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. You will work closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information.

Essential duties and responsibilities

• Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
• Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
• Execute sample policy to obtain samples for customers and/or Territory Managers
• Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
• Develop product category knowledge in order to suggest substitute product when necessary.

Qualifications

• College degree or equivalent distribution or food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred.
• Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel.
• Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills.
• Must be external and internal customer service focused.
• Ability to research, escalate and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building.
• Must have the ability to overcome objections and obstacles with a solution based attitude.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $30 and $33. This role may also receive overtime compensation and shift differential where applicable.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $29 - $44

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***