Vendor Support Specialist

Job Description

Job Description

About the Role

The Vendor Support Specialist serves as a key point of contact for vendors and internal teams, helping ensure a smooth vendor experience from onboarding through day-to-day support. This role is responsible for answering vendor inquiries, resolving issues, maintaining accurate records, supporting identity verification and sign-in processes, and partnering with vendor management and operations teams to improve service quality.

Key Responsibilities

• Respond to vendor inquiries through approved support channels in a timely, professional manner.
• Troubleshoot and resolve routine vendor support requests; escalate complex issues to the appropriate internal teams.
• Maintain accurate vendor records, case notes, status updates, and follow-up actions in internal systems.
• Coordinate with customer care, vendor management, compliance, operations, and technical teams to resolve vendor concerns.
• Monitor recurring issues and recommend process improvements to reduce repeat contacts and improve vendor satisfaction.
• Ensure all vendor interactions follow company policies, privacy expectations, and compliance requirements.

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in customer support, vendor support, account support, operations, or a related service role.
• Strong written and verbal communication skills with the ability to explain processes clearly and professionally.
• Ability to manage multiple requests, prioritize work, and follow through on open issues.
• Comfort working with case management systems, spreadsheets, reporting tools, and standard office applications.
• Strong attention to detail when reviewing documentation, updating records, and following process steps.
• Problem-solving mindset with the ability to identify root causes and escalate appropriately.

Preferred Skills

• Experience supporting vendor onboarding, vendor maintenance, or vendor management workflows.
• Familiarity with identity verification, account access, compliance documentation, or sign-in support processes.
• Experience collaborating with cross-functional teams such as customer care, compliance, technical support, and operations.
• Ability to analyze support trends and suggest practical improvements to processes, templates, and knowledge resources.
• Bilingual skills are a plus, depending on business needs.

What Success Looks Like

• Vendors receive accurate, timely, and helpful support.
• Vendor issues are documented clearly and resolved or escalated without unnecessary delay.
• Internal teams have reliable vendor information and status updates.
• Common support issues are identified and used to improve training, workflows, and communication.

Work Environment and Schedule

This is a full-time position in an office environment. Standard business hours are expected, with occasional overtime.

Benefits:

•    Health Insurance

•    Dental Insurance