Epic Application Analyst

Epic Application AnalystThe Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure the efficient functioning of the applications. The position reports to the Manager of Enterprise Clinical Applications & Informatics and works closely with other IT professionals, clinical staff, and external vendors. Peer roles include other application analysts, data analysts, and IT support specialists.ResponsibilitiesApplication Implementation and SupportAnalyzes clinical, business, and technical processes to develop system solutions.Manages system upgrades and projects.Provides technical/application assistance to clients and IT staff.Workflow Analysis and OptimizationConducts workflow analysis to identify areas for improvement.Designs and implements application solutions to meet department needs.Collaborates with departments to prioritize development initiatives.System Maintenance and TroubleshootingMaintains and supports installed application software.Performs debugging, testing, and installation of software modules.Ensures system changes follow change management procedures.Documentation and TrainingCreates and maintains documentation for all assigned applications.Develops, plans, and executes testing for supported applications.Works with IT educators to update training plans and documentation.Customer and Vendor LiaisonServes as a liaison between the IT Department, vendors, and clients.Participates in support for systems both daily and during implementations.Provides project management support as required.Marginal or Periodic Functions:Mentorship and SupervisionServes as a mentor to junior analysts and supervises work efforts as directed by the manager.On-Call SupportParticipates in an on-call rotation schedule, providing 24x7 client support as necessary.TravelOccasional travel to other offices for user needs, training classes, implementations, and conferences.Knowledge/Skills/Abilities:Technical ExpertiseAnalyzes and modifies software applications.Debugs complex issues, designs robust solutions, ensures system integrity.Project ManagementManages system upgrades and large projects.Develops timelines, coordinates resources, meets deadlines.Workflow AnalysisConducts workflow analysis and recommends solutions.Identifies inefficiencies, collaborates with stakeholders, implements improvements.CommunicationServes as a liaison between IT, vendors, and clients.Facilitates meetings, provides clear updates, resolves conflicts.DocumentationCreates and maintains comprehensive documentation.Writes clear instructions, updates manuals, ensures accessibility.Required QualificationsRequires a Bachelor's Degree in Computer Science, Information Technology, or a related field with at least 2 year(s) of experience in application support or IT.Preferred QualificationsMaster's Degree in Computer Science, Information Technology, or a related field with at least 4 year(s) of experience in healthcare IT or Epic systems.Salary Range$79,316 + depending on qualificationsWorking ConditionsStandard office equipmentRepetitive use of a keyboardMay be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interest