Front Office Specialist

Front Office Specialist

Monroe Health Center is seeking a professional and organized Front Office Specialist to join our team. This position is a full-time position, the main assigned location of work is at the Peterstown Health Center with occasional assignment at other MHC locations as needed.

A Front Office Specialist role is critical to ensuring a welcoming and efficient experience for our patients in a busy healthcare setting. The ideal candidate is detail-oriented, compassionate, and thrives in a fast-paced environment.

Monroe Health Center is a Federally Qualified Health Center dedicated to providing high-quality, accessible healthcare to our rural community. We pride ourselves on fostering a supportive company culture where our team thrives in a dynamic, patient-centered environment.

Position Overview

Key Responsibilities

• Greet patients and visitors with a warm and professional demeanor
• Manage patient check-in and check-out processes, including scheduling appointments and verifying insurance
• Handle phone calls, respond to inquiries, and provide information to patients and staff
• Maintain accurate patient records and ensure compliance with HIPAA regulations
• Collect co-pays and payments, coordinating with the billing department
• Collaborate with clinical staff to ensure seamless patient flow and care coordination

Qualifications

• High school diploma or equivalent; medical office training preferred
• 1-2 years of experience in a medical office or customer service role is preferred
• Strong interpersonal and communication skills
• Proficiency with electronic health record (EHR) systems and basic office software (e.g., Microsoft Office)
• Ability to multitask and stay organized in a busy environment
• Knowledge of medical terminology and insurance processes is a plus

What We Offer

• Competitive Benefits Package: Company contribution for health insurance offered, paid long term disability, paid basic life insurance, WV State Retirement plan, 11 paid holidays and paid time off (vacation/sick/personal)
• Supportive Company Culture: A collaborative workplace that values teamwork and patient care
• Work-Life Balance: Consistent Monday through Friday schedule 40 hours per week, no weekends required