Program Manager for Non-profit

The Program Manager is responsible for overseeing the day-to-day operations of programs that support adults with intellectual and developmental disabilities (IDD). This role ensures high-quality services, promotes person-centered care, maintains regulatory compliance, and supports staff in helping individuals achieve their personal goals and maximize their independence.

This position is ideal for a professional with 1-3 years of experience in human services, social services, developmental disabilities, behavioral health, or a related field who is looking to take the next step into a leadership role.

Essential Responsibilities

Program Operations

• Coordinate and oversee daily program activities to ensure quality service delivery.
• Monitor program performance and identify opportunities for improvement.
• Ensure services are delivered in accordance with organizational policies, state regulations, and funding requirements.
• Assist with program scheduling, staffing plans, and operational needs.

Participant Support

• Promote person-centered planning and support individuals in achieving their goals.
• Monitor service plans and ensure services are aligned with individual needs.
• Address participant concerns and collaborate with families, guardians, and interdisciplinary teams.
• Foster an inclusive, respectful, and empowering environment for all individuals served.

Staff Leadership

• Provide guidance, coaching, and support to Direct Support Professionals (DSPs) and other program staff.
• Assist with onboarding and training new employees.
• Conduct regular staff meetings and ensure ongoing communication regarding program expectations.
• Support employee engagement and promote a positive team culture.

Compliance & Documentation

• Maintain accurate program records and documentation.
• Monitor compliance with Medicaid, licensing, accreditation, and agency standards.
• Assist with internal audits, inspections, and corrective action plans.
• Ensure incident reports are completed accurately and timely.

Community Engagement

• Develop and maintain positive relationships with community partners and service providers.
• Encourage community participation, employment opportunities, and social inclusion for individuals receiving services.
• Represent the organization professionally in meetings and community events.

Qualifications

Required

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field
• 1-3 years of experience supporting adults with disabilities, behavioral health populations, or related human services programs.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to lead, motivate, and support staff.
• Proficiency with Microsoft Office and electronic documentation systems.
• Valid driver's license with an acceptable driving record.

Key Competencies

• Person-Centered Thinking
• Leadership and Team Development
• Communication Skills
• Regulatory Compliance
• Crisis Management
• Organizational Skills
• Problem Solving
• Relationship Building
• Time Management
• Advocacy and Inclusion

Physical Requirements

• Ability to travel between program locations as needed.
• Ability to assist individuals during emergencies and participate in community activities.
• Ability to sit, stand, walk, and use a computer for extended periods.

Benefits (Sample)

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k) or Retirement Plan
• Professional Development Opportunities
• Tuition Assistance
• Employee Assistance Program

Career Growth Opportunity

This role provides an excellent opportunity for an emerging human services professional to develop management and leadership skills while making a meaningful impact in the lives of adults with disabilities. Successful Program Managers may advance into Senior Program Manager, Regional Director, or Operations Leadership positions within the organization.