Desktop Technician

Desktop Technician

Palladyne AI is a U.S.-based defense and industrial technology company that delivers embodied AI-powered collaborative autonomy solutions, advanced avionics, precision-manufactured components, UAVs, and advanced aerospace design services.

We are seeking a Desktop Technician to support and maintain the end-user computing environment across the organization. This hands-on role combines technical support, endpoint administration, hardware deployment, and workplace technology support to ensure employees have the tools they need to be successful.

The ideal candidate enjoys solving technical problems, working directly with users, and supporting a variety of technologies in a fast-paced environment. This position plays an important role in delivering a reliable, secure, and positive technology experience for employees across the company.

What You'll Do

• Provide technical support for desktops, laptops, monitors, printers, peripherals, and software applications.
• Build, configure, deploy, and maintain end-user computer systems and workplace technology.
• Troubleshoot hardware, software, operating system, and connectivity issues across Windows and macOS environments.
• Support endpoint management platforms and assist with device provisioning, software deployment, patching, and lifecycle management.
• Assist with onboarding activities, including workstation setup, account coordination, and new hire technology orientation.
• Maintain and improve standard operating procedures, technical documentation, and troubleshooting guides.
• Support endpoint security initiatives, software updates, and system configuration standards.
• Respond to employee requests via phone, email, and ticketing systems while delivering excellent customer service.
• Participate in projects and initiatives related to endpoint deployments, lifecycle management, and workplace technology improvements.
• Perform other duties as assigned.

What Makes Someone Successful Here

• Enjoys helping people and delivering excellent customer service.
• Takes ownership of issues and follows through to resolution.
• Learns new technologies quickly and adapts to changing priorities.
• Communicates effectively with technical and non-technical users.
• Demonstrates strong troubleshooting and problem-solving skills.
• Works well independently and as part of a team.

Required Skills and Experience

• 3+ years of experience supporting end-user hardware, software, and workplace technology environments.
• Experience supporting Windows and macOS operating systems.
• Experience with endpoint management or device administration tools such as Intune, Jamf, NinjaOne, or similar platforms.
• Working knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Understanding of endpoint security concepts and best practices.
• Strong organizational, communication, and customer service skills.

Preferred Qualifications

• Experience supporting Microsoft 365 environments.
• Experience working in a manufacturing, engineering, robotics, or technology-focused environment.
• Experience with device imaging, deployment, and lifecycle management.
• CompTIA A+, Security+, Microsoft, Apple, or similar certifications.

Why Join Palladyne AI?

Join a growing team at the forefront of robotics and AI, where you'll have direct ownership of the technologies and processes that support every employee across the organization. You'll have the opportunity to implement new solutions, improve the employee experience, and make a visible impact as we scale.

Location

This position requires regular on-site presence at our Oxford, MI office, with regular travel to our Saginaw, MI office. Mileage reimbursement will be included for travel outside your daily commute.

Benefits & Perks

• Competitive salary
• 401(k) with company match
• Comprehensive medical, dental, and vision coverage
• Paid time off and company holidays
• Professional development opportunities

Work Authorization & Clearance

This position requires the ability to work in the United States without current or future sponsorship.

Depending on the nature of the work, the ability to obtain and maintain a U.S. security clearance may be required. Candidates may be asked to provide additional information relevant to clearance eligibility in accordance with applicable laws and regulations.

The Fine Print

No third-party candidates will be accepted.

Palladyne AI is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.