Hostess / Host

Host Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Host to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid Today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401 k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Skills

• Excellent guest service skills.
• Excellent communication skills.
• Ability to present self in a professional, pleasant, confident and well-groomed manner.
• Skill in establishing and maintaining effective working relationships.
• Ability to work effectively with coworkers, guests, management, and other departments.
• Full knowledge and understanding of company and departmental rules, policies and procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Comprehensive knowledge of pertinent Food and Beverage codes and regulations
• Ability to maintain confidentiality of sensitive information.
• Ability to read, write and communicate verbally in English
• Ability to perform basic and intermediate math.
• Ability to work flexible hours.
• Working knowledge of POS systems

Certificate/License

• As Required

Major Job Duties

• Warmly and graciously greet all guests and seat them at tables or in waiting areas.
• Open the front door/ assist with elevator for guests entering or leaving the restaurant when possible.
• Manage and maximize the reservations seating software.
• Being able to problem solves any seating issues, dining room delays.
• Must be able to maximize all walk-in business in order to keep a full, balanced, maximized dining room and lounge.
• Provide guests with menus and inform them of their server's name upon seating.
• Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Locate waiting parties when tables become available.
• Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Answer telephone calls and respond to inquiries or transfer calls.
• Receive and record guests' dining reservations.
• Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of establishment specialties and features.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Direct guests to coatrooms and waiting areas such as lounges.
• Relay messages to management, chefs, servers and bussers as needed.
• Thank guests as they leave and invite them to return.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
• Take and prepare to-go orders.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Assists other coworkers when needed
• Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization, including maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards
• Maintains communication with management, including checking out at the end of shift
• Performs related work as requested

Physical, Environmental & Other Requirements

The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Constant contact with executives, department management applicants, coworkers and guests is necessary. Requires prolonged standing and mobility. Requires bending and reaching. Requires transporting, pushing, pulling and maneuvering items weighing up to 50 lbs. Requires eye/hand coordination. Requires use of standard office equipment. Requires basic math. Ability to push and/or pull file cabinet drawers weighing up to 5 lbs. Requires the ability to distinguish letters, numbers and symbols. Communicate directly and telephonically with general public, management and read and write in English. Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.

* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.