Director, Engineering Residences Americas

Director, Engineering, Residences – Americas

As part of the Residential Operations team within the Americas region, this role supports the engineering oversight, operational standards, and long-term asset stewardship of Rosewood's luxury residential portfolio across multiple properties and projects. The role partners closely with Residential Operations, Property Management, Design & Project Services, and ownership stakeholders to help ensure exceptional residential environments, operational reliability, and alignment with Rosewood standards across the region.

On a broader level, Engineering forms part of the global Design and Project Services Department, which supports the creative and operational development of Rosewood properties from pre-development through opening and long-term operation. In this capacity, the role collaborates with Design teams, Project Services, Residential Operations teams, Owners, consultants, and property engineering leaders to support building systems, operational readiness, engineering standards, sustainability initiatives, and long-term asset preservation strategies across the residential portfolio. This role provides strategic guidance and operational support to residential engineering teams across the region, helping ensure consistency in engineering practices, preventative maintenance programs, life safety standards, operational reliability, sustainability initiatives, and resident experience expectations.

The Director, Engineering, Residences – Americas is a fixed-term position that acts as a strategic partner and steward of Rosewood's residential assets, supporting engineering operations, building systems, preventative maintenance strategies, and operational standards across multiple residential properties and projects within the region.

Residential Engineering & Operations

• Supports residential engineering operations across multiple properties within the region, helping ensure alignment with Rosewood standards, operational best practices, preventative maintenance strategies, and long-term asset stewardship objectives.
• Partners with on-property engineering and residential operations teams to support operational reliability, life safety standards, sustainability initiatives, resident experience expectations, and engineering consistency across the portfolio.
• Provides technical guidance and operational support related to building systems, engineering infrastructure, preventative maintenance programs, vendor management, capital projects, and asset preservation initiatives.
• Collaborates closely with Residential Operations, Property Management, HOA stakeholders, Design & Project Services teams, consultants, contractors, and ownership representatives to support engineering-related operational priorities and long-term residential objectives.
• Supports engineering planning and operational readiness efforts related to pre-openings, transitions, renovations, stabilizations, and major residential projects where applicable.
• Contributes to the development and implementation of engineering standards, operational procedures, sustainability initiatives, and continuous improvement strategies across the residential portfolio.
• Supports property engineering leaders through coaching, collaboration, technical partnership, and operational guidance while fostering a culture aligned with Rosewood values and Relationship Hospitality.
• Builds strong professional relationships with property teams, residents, homeowners, consultants, vendors, and operational stakeholders through a highly collaborative, service-oriented, and solutions-focused approach.
• Acts as a Brand Ambassador at all times and models the Company's culture, vision, mission, and core values.

Skills and Experience

• Strong knowledge of building systems and engineering operations including Fire & Life Safety, Electrical, Mechanical, HVAC, Plumbing, Building Controls and General Building Systems.
• Experience supporting luxury residential, branded residences, mixed-use or ultra-luxury hospitality environments preferred.
• Experience managing engineering operations within occupied residential communities, with an understanding of resident privacy, discretion and service expectations.
• Knowledge of preventative maintenance programs, asset preservation strategies and long-term building lifecycle management.
• Experience supporting capital projects, renovations, vendor management and operational improvement initiatives within luxury environments.
• Understanding of facility regulations, safety standards, emergency response procedures and residential operational compliance requirements.
• Experience collaborating with homeowners, HOA representatives, ownership groups, consultants, contractors and vendors preferred.
• Strong operational leadership skills with the ability to manage multiple priorities in a fast-paced and service-driven environment.
• Strong interpersonal, communication and relationship-building skills with the ability to interact professionally with residents, homeowners, guests and associates.
• Demonstrates sound judgment, professionalism and a highly service-oriented approach.
• Strong troubleshooting, problem-solving and decision-making capabilities.
• Knowledge of sustainability initiatives, energy management and operational efficiency practices preferred.
• Ability to lead and develop teams through coaching, mentorship and performance management.
• Bachelor of Science degree in Mechanical, Electrical, Building Services, Architectural Engineering or Facilities Management preferred, or equivalent combination of education and relevant operational experience.
• Professional Engineer (PE) license, LEED accreditation or related certifications are desirable.
• Experience in luxury hospitality, branded residences or residential operations preferred.

Competencies

Connection: Connects and builds long-lasting relationships with residents, homeowners, guests, colleagues and stakeholders. Collaborates with trust and respect across diverse backgrounds and perspectives. Supports others genuinely and contributes to a culture of partnership, care and shared success.

Guest Centricity: Sets and maintains elevated service standards focused on the resident and homeowner experience. Anticipates needs, responds thoughtfully and ensures engineering operations support a seamless, personalized and luxury residential environment.

Influencing: Communicates clearly, professionally and with confidence. Builds alignment and credibility across residents, operational teams, contractors, ownership groups and stakeholders through effective communication and collaboration.

Integrity: Upholds organizational principles, policies and values while operating with professionalism, discretion and accountability. Demonstrates sound judgment and promotes a culture of safety, trust and responsibility.

Drive: Approaches challenges with energy, ownership and resilience. Maintains a strong focus on operational excellence, continuous improvement and long-term asset stewardship.

Adaptability: Responds effectively to changing operational needs, resident expectations and business priorities. Embraces innovation, new technologies and evolving best practices while maintaining flexibility in a dynamic residential environment.

Initiative: Takes ownership of decisions and actions in a timely and proactive manner. Identifies opportunities, anticipates operational needs and implements thoughtful solutions that support the residential operation and long-term success of the asset.

Strategic Thinking: Takes a long-term and holistic view of residential operations, engineering infrastructure and asset preservation. Aligns operational priorities with business objectives, resident expectations and the long-term value of the property.

Business Acumen: Demonstrates financial awareness and operational understanding in managing engineering resources, contracts, projects and maintenance initiatives. Balances service excellence, operational efficiency and long-term asset value.

People Leadership: Provides clear direction, support and accountability to engineering associates and operational partners. Develops talent through coaching and mentorship while fostering an inclusive, collaborative and high-performing team environment.

Rosewood Hotel Group aspires to be a global powerhouse in luxury, travel and lifestyle. The group is comprised of four inspiring brands – Rosewood Hotels & Resorts®, New World Hotels & Resorts®, Asaya and Carlyle & Co. Its combined hotel portfolio consists of 54 hotels in 23 countries with nearly 32 new properties currently under development. The group's expansion is distinguished by its approach to creating strong, modern, and differentiated brands, its focus on design and innovation, and a commitment to a bespoke and personal approach to hospitality.