Donations/Transportation Driver Helper - Knoxville

Position Title: Donations/Transportation Helper

Reports To: ADLM

Department: Donations/Transportation

FLSA Status: Non-Exempt

Position Purpose and Objectives


Combine your love for travel with the opportunity to make a difference in the community! America's Thrift Stores is looking for a dedicated helper to join our Box Truck Driver in our route collection program. The ideal candidate will have a strong work ethic and excellent customer service skills. Key responsibilities include helping to plan routes and safely handle the pickup and unloading of large or irregularly shaped items weighing up to 70 pounds.

Roles and Responsibilities

• Assist the Driver with collecting donations from box sites and donor homes.
• Deliver exceptional customer service to donors and customers.
• Support the Driver with navigation during routes and pick-up operations.
• Effectively communicate our mission and goals to donors and customers.
• Foster and maintain positive relationships with donors and the public.
• Contribute to the upkeep and management of donation box sites and routes.
• Collaborate with the Driver on route development and placement of donation boxes and trailers.
• Ensure donation sites and routes are clean and organized according to company standards.
• Help the Driver with accurate record-keeping and tracking of routes and donations.
• Work with the Driver to safely and efficiently load and unload trucks and trailers.
• Adapt to working in various weather conditions, including heat, cold, and wet environments.
• Perform additional duties as assigned by management.

Skills and Qualifications

• Must be 18 years of age or older
• Successful completion of a background check
• Strong customer service skills are essential
• Ability to collaborate effectively with team members
• Must regularly lift, carry, or push/pull up to 70 pounds
• Capable of bending, stooping, crouching, pushing, pulling, climbing stairs, and getting in and out of a truck frequently
• Proficient in maintaining accurate records and communicating donation progress
• Proven ability to manage multiple tasks simultaneously

Competencies


Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%


Physical Demands:

• Occasionally - Carrying up to 70 lbs., pushing and pulling up to 70 lbs., lifting up to 70 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:

• Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.

• Working environment includes inside of building with controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.