Senior Patient Services Specialist - Heart and Vascular

Senior Patient Services Specialist

Join our Heart & Vascular team as a Senior Patient Services Specialist, where you'll play a critical role in supporting life-saving specialty care. In this elevated front-office role, you'll serve as a key resource for patients and caregiverscoordinating complex scheduling, guiding patients through their care journey, and ensuring a seamless, compassionate experience from start to finish.

This is a great opportunity for an experienced professional who thrives in a fast-paced, high-touch environment and is passionate about delivering exceptional service while supporting advanced cardiac programs. You'll also have the chance to lead by example, mentor peers, and contribute to improving workflows and patient access across the clinic.

If you're detail-oriented, driven, and excited to be part of a specialized team making a real difference every daythis role is for you.

The Patient Services Specialist Senior Level serves as a subject matter expert and resource to peers. The Senior PSS is capable of performing all aspects of the Associate and Journey PSS roles. In addition to performing all core functions, this role is responsible for resolving complex issues, orienting and training new caregivers, and active participation that support departmental initiatives and continuous improvement.

Providence caregivers are not simply valued they're invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 3 years of Medical office or related healthcare experience OR
• 2 years of experience as a Providence employee in a PSS position.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.

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