Assistant Store Manager (Luxury Retail)

Company Description

For over 160 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations-from St. Peter's Basilica to the Orient Express-while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world's most exceptional spaces.

Job Description

Join Frette at Bal Harbour Shops

Working at Frette is more than a job. It is an opportunity to shape the future of luxury client experiences while developing talent, cultivating relationships, and growing a thriving business.

We are seeking an Assistant Store Manager to join our boutique at the iconic Bal Harbour Shops in Miami, Florida-one of the world's premier luxury shopping destinations.

As Assistant Store Manager, you will play a critical role in driving boutique performance, cultivating meaningful client relationships, supporting the development of future Client Advisors, and expanding Frette's presence within South Florida's luxury community.

Working alongside some of the most prestigious luxury brands in the world, you will have the opportunity to help shape a high-performing luxury retail environment while serving discerning local and international clientele.

Why Join Frette?

Working at Frette is an opportunity to build expertise, relationships, and leadership experience within the luxury industry.

What You'll Gain

• Represent one of the world's most respected luxury lifestyle brands.
• Help develop and mentor future Client Advisors and luxury retail professionals.
• Expand your network among designers, architects, luxury real estate professionals, hospitality partners, and tastemakers.
• Partner directly with boutique leadership to drive business performance and client engagement strategies.
• Build expertise in luxury retail leadership, clienteling, business development, and team development.
• Contribute to the growth of a globally recognized brand with over 160 years of heritage.

Compensation, Benefits & Leadership Development

At Frette, we recognize that exceptional leaders deserve meaningful rewards. We are committed to supporting our team members through competitive compensation, comprehensive benefits, professional development opportunities, and recognition programs that celebrate success.

Compensation & Incentives

• Competitive base salary
• Monthly commission opportunities
• Quarterly performance bonus opportunities
• Anniversary incentives and employee recognition programs
• Referral bonus program
• Full-time employment with consistent scheduling

Benefits & Wellbeing

Eligible employees have access to a comprehensive benefits package designed to support a wide range of personal and family needs, including:

• Medical, dental, and vision coverage
• Short-term disability insurance
• Company-paid life insurance and long-term disability
• Employee Assistance Program (EAP)
• Wellness programs and resources
• Paid Time Off and paid holidays
• Leave of absence programs with salary continuation
• 401(k) plan with company match

Benefits become available on the first day of the month following 60 days of employment.

Leadership Development & Learning Opportunities

• Generous employee discount that allows team members to bring the Frette lifestyle into their own homes
• Opportunities to mentor, coach, and develop future Client Advisors and luxury retail professionals
• Training in luxury leadership, clienteling, business development, product expertise, and the Frette selling ceremony
• Opportunities to participate in boutique events, client experiences, and brand activations
• Exposure to luxury design, hospitality, real estate, and lifestyle industries
• Opportunities to cultivate relationships with designers, architects, luxury real estate professionals, hospitality partners, and tastemakers within the luxury community
• Ongoing development through mentorship, coaching, and hands-on leadership experience within a global luxury brand with over 160 years of heritage
• Opportunities to strengthen expertise in luxury retail management, team development, client engagement, and business performance
• The opportunity to expand your professional network while helping shape the future of a globally recognized luxury brand

Who Thrives at Frette?

The most successful leaders at Frette are naturally curious, relationship-driven, and passionate about luxury living. They enjoy developing people, building meaningful client relationships, and creating environments where both teams and businesses can thrive.

They lead with authenticity, accountability, and a commitment to excellence. They see themselves not simply as managers, but as mentors, coaches, and brand ambassadors who inspire exceptional client experiences while helping others reach their full potential.

Qualifications

LEAD PEOPLE & DEVELOP TALENT

• Support the recruitment, onboarding, training, and development of boutique team members.
• Foster a culture of accountability, collaboration, and service excellence.
• Coach team members on clienteling, relationship-building, sales performance, and the Frette selling ceremony.
• Support the development of future Client Advisors through ongoing feedback, mentorship, and leadership.
• Partner with the Store Manager to drive employee engagement, productivity, and retention.
• Lead by example through professionalism, integrity, and a commitment to excellence.

DRIVE CLIENT RELATIONSHIPS & BUSINESS PERFORMANCE

• Partner with the Store Manager to achieve and exceed boutique sales goals and key performance indicators.
• Develop and deepen relationships with Frette's Diamond Club members and key luxury clientele.
• Support the growth of the boutique's client base through networking, outreach, referrals, and relationship-building.
• Develop relationships within the luxury trade community, including interior designers, architects, luxury real estate professionals, hospitality partners, and other referral sources.
• Lead by example through active clienteling and exceptional client service.
• Execute CRM and client outreach initiatives designed to strengthen loyalty and repeat business.
• Support white glove services, home consultations, installations, and bespoke client experiences.
• Represent the Frette brand within the local luxury market through networking opportunities, boutique events, and community engagement.

ENSURE BOUTIQUE EXCELLENCE

• Support daily boutique operations, including opening and closing procedures, cash handling, reporting, and issue resolution.
• Maintain exceptional visual merchandising and brand presentation standards.
• Support inventory management, shipment processing, stock organization, and inventory accuracy.
• Ensure operational excellence across all areas of the business.
• Partner with corporate and cross-functional teams to support business objectives.
• Contribute to a culture of continuous improvement and operational discipline.

QUALIFICATIONS & REQUIREMENTS

The ideal candidate is passionate about luxury, design, hospitality, and developing people. They possess a strong business mindset, leadership capabilities, and a natural ability to build meaningful relationships.

• 5+ years of experience in luxury retail, hospitality, interior design, luxury real estate, or another relationship-driven luxury service environment.
• Previous leadership, supervisory, or management experience required.
• Proven ability to drive sales performance while developing and motivating a team.
• Strong clienteling and relationship-building skills with experience cultivating long-term client loyalty.
• Passion for luxury, design, interiors, hospitality, and elevated service experiences.
• Strong business acumen with the ability to analyze performance and identify growth opportunities.
• Exceptional communication, coaching, and interpersonal skills.
• Entrepreneurial mindset with a proactive approach to business development.
• Existing relationships within the luxury retail, interior design, architecture, hospitality, or luxury real estate community are highly desirable.
• Strong organizational, problem-solving, and time-management skills.
• Proficiency with POS systems, CRM tools, Microsoft Office, and Google Workspace.
• Flexibility to work evenings, weekends, holidays, networking events, and client appointments as needed.

Additional Information

#LI-Onsite

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

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