Front Office & Design Marketing Coordinator

JOB SUMMARY

The First Voice Our Clients Hear

Every kitchen, bathroom, and whole-home remodel we build starts with a phone call, and in this job you’re the one picking up. Internally, we call this role our Director of First Impressions. You’ll be the warm, organized person who turns a homeowner’s first question into a booked design consultation. You’ll also help keep our marketing, our office, and our company culture running smoothly.

If you love people, get a kick out of a well-organized system, and are always looking for ways to make things 1% better, we’d love to meet you.

About Sea Pointe

Sea Pointe Design & Remodel is an award-winning residential design-build firm that has served Orange County homeowners for 40 years. We specialize in whole-home renovations, kitchens, bathrooms, and additions. We’re a close-knit team that takes both our craft and our culture seriously.

What You’ll Do

Client Experience

• Answer and route incoming calls so every caller feels taken care of
• Schedule complimentary in-home design consultations for our Design Consultants
• Follow up promptly on every new inquiry by phone, text, and email
• Guide past clients through our handyman and warranty process, coordinating with our Production team
• Own our CRM and keep client and project information accurate and complete
• Scan completed job files and organize them on the company server

Marketing

• Track lead status and deliver weekly lead reports and the monthly Sales Report
• Manage our Client Referral Program
• Represent Sea Pointe in local community groups and on social media
• Help plan, book, and host our educational client workshops

Office & Leadership Support

• Set up quarterly All-Staff meetings, including food, tables, and chairs
• Organize employee gifts and company apparel, and keep inventory
• Coordinate supply ordering with our admin team
• Support the President and sales leadership team as needed

Company Culture

• Lead our Fun Committee and plan the events that make Sea Pointe a great place to work

Who You Are

• Warm and upbeat. People trust you right away, and you make everyone feel welcome, whether it’s a client or a coworker.
• Detail-oriented. You love a clean calendar, an accurate database, and a process that works.
• Proactive. You spot what could run better and fix it without being asked.
• A clear, friendly communicator by phone, email, and text.
• Excited to grow your marketing skills and see how your work drives real results.
• Comfortable with CRM software and Microsoft 365. Experience with JobTread, Canva, social media, or the construction and design industry is a plus but not required.
• 2+ years in hospitality, customer service, reception, office administration, or a similar role, or equivalent experience.

What We Offer

• 75% company-paid health insurance
• 2–4 weeks PTO based on years of service, plus 7 paid holidays
• 401(k) with 3% company contribution after one year
• A beautiful design showroom to work in and a team that genuinely enjoys working together