Imaging Operations Manager

Baylor Scott & White Regional Medical Center Grapevine Departments: X-Ray, CT, MRI, Ultrasound, Nuclear Medicine, Echo Job Summary The Manager of Imaging Operations plans, designs, coordinates, and improves Imaging Services. Is directly accountable for managing multiple Imaging modalities like CT, Nuclear Medicine, Ultrasound, MRI, and Diagnostic Services. This position ensures compliance with regulatory requirements and the Joint Commission. Ensures adherence to the organization’s vision, mission, values, and goals. Recommends and helps develop policies and procedures to comply with regulations and System philosophy. Acts as Radiology Director as needed. Essential Functions of the Role Plans, designs, implements, and maintains work processes for imaging services. Focuses on turnaround times, exam quality, and patient preparation. Ensures timely, accurate, and cost-efficient services. Complies with System and regulatory standards, policies, and procedures. Continuously revises processes for improvement and efficiency. Investigates, resolves, and documents patient complaints. Monitors, evaluates, and modifies staffing patterns to ensure adequate levels. Prepares and modifies work schedules to ensure shift coverage. Approves paid time off, sick time, and leave of absence for assigned staff. Interviews, hires, counsels, and terminates personnel with Human Resources. Completes performance evaluations, rewards, and recognition. Trains new staff. Ensures all registrations and certifications are current and on file. Helps develop staff for career growth opportunities. Partners with the management team and staff to hold multidisciplinary meetings. This ensures timely communication and adherence to the organization’s Vision, Mission, Values, and Goals. Facilitates goal setting for staff in imaging sections. Monitors goals and achievements. Ensures goals are reflected in annual performance evaluations. Encourages participation in Employee Satisfaction and Patient Safety surveys. Provides service feedback results to staff. Initiates a plan for improvement. Partners with Management to develop a department budget. Provides feedback on new and replacement equipment and services needed for growth. Monitors operational budgets and implements corrective action plans for negative productivity and expense variances. Acts as a Radiology liaison to other departments. Develops and maintains cooperative relationships with physicians and medical departments. Gathers and exchanges information, and develops solutions to problems. Assists in developing, reviewing, revising, submitting, and implementing policies, procedures, and goals that support Department and System goals. Ensures the department complies with JCAHO, TDH standards, and other accrediting bodies. Identify patient service needs using AIDET when talking to patients. Ensure the correct exam is performed on the correct patient. Establish personal rapport with potential and actual patients and others who know about the service needs. Coordinates and runs groups on patient safety, customer service, and performance improvement. Focuses on the environment of Care, Employee Engagement, and Physician Engagement. Also works on Quality Improvement and Inter-Departmental Relations. Participates in shared governance, department, hospital, or professional organizations and committees. This includes LEAN initiatives, 5S projects, and inter-departmental committees. It also involves any professional organization participation and QC assurance with radiologists. Key Success Factors Must stay updated on imaging trends, techniques, protocols, and procedures. Maintain skills on equipment for exams for newborns, pediatric, young adult, adult, and geriatric care. Able to perform high-quality advanced imaging procedures according to exam protocol. Comply with System and regulatory standards, policies, and procedures. Explain the procedure to put patients at ease. Ensure customer satisfaction by limiting wait times and providing courteous service. Remain professional, review patient satisfaction scores, and develop action plans when needed. Able to serve as preceptor by providing quality training to new team members and on new services and initiatives. Able to make operational judgments on work quality, productivity standards, and measurable goals for employees and project teams. Able to use broader goals to establish how best to use resources to meet schedules and goals. Able to make or approve effective hiring and termination outcomes. Able to evaluate and recommend changes to policies, and establish procedures that affect the managed organization. Basic business knowledge includes annual planning, goal setting, budget adherence, employee compensation, compliance, and risk management. General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email. Able to take call, if required. Bachelor’s preferred. Benefits Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Benefits may vary based upon position type and/or level. Belonging Statement We believe that all people should feel welcomed, valued and supported. Qualifications Education: Associate’s degree required; Bachelor’s degree or above preferred. Experience: 5 years of total Radiology/Imaging experience (Tech or higher) required with at least 3 years in a hospital setting required; 5 years of true Radiology/Imaging leadership experience (Supervisor, Manager, or higher; not PACS) required; at least Level III Trauma as well as stroke center experience preferred. Certification/Licensure/Registration: Must have one of the following ARRT or ARDMS certified qualifications: ARMRIT

ARRT-BD

ARRT-BS

ARRT-CT

ARRT-M

ARRT-MR

ARRT-N

ARRT-R

ARRT-S

ARRT-VI

RDMS-AB

RDMS-BR

RMDS-FE

RDMS-OB

RDMS-PS