Caregiver Service Specialist

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Caregiver Service Specialist who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Our Benefits:

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible options to support a balanced life

Responsibilities

What You'll Do:

• Caregiver roster management – maintain preferences and desired hours and ensures information is accurate and update to date in all systems

• Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.

• Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.

• Proactively reaches out to new caregivers to welcome and support them.

• Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.

• Reviews caregiver satisfaction surveys and takes actions where needed.

• Appropriately handles caregiver questions and issues

• Performs other related duties as assigned.

• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

What You'll Bring:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.

• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.

• Strong problem-solving skills; ability to deal with conflict in a professional manner.

• Ability to multitask and manage multiple responsibilities.

• Basic computer literacy and typing skills.

• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Education and Experience:

• At least 18 years of age.

• High school graduate or GED required.

• One (1) to two (2) years of customer service or related experience.

• Other Requirements pursuant to state or local rules as applicable.

Management Authority:

• Trains other associates

• Directs work of other associates

Physical Requirements:

• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.

• Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Profile Summary

The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management.