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Desktop Support Technician II (Direct Hire)

A3 Solutions, Inc.

Job Description

Job Description

Job Description:

Desktop & Responsibilities:

  • Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
  • Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
  • Developing good relationships with clients to keep production moving and to help out production or event coordinators.
  • Running tests on videos, audio, and signals and troubleshooting any problems that arise.
  • Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
  • Disassembling equipment, wiring, and support tools in a safe manner.
  • Performing inventory management on equipment, wiring, and accessories.
  • Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
  • Generating expense reports for management.
  • Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Desktop and Network Support:

  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC’s.
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Determines and recommends which products or services best fit the customers' needs.

Imaging and Image Recovery:

  • Experience doing break / fix repairs on desktops, laptops.
  • Install / Re-install various software packages and updates.
  • WiFi and VPN connections; Support of wireless devices.
  • GREAT Customer Service skills.

Vacancy posted 7 days ago
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