TEMP-Technical IT Support (ASC/AV - ASC Audio Visual)

Job Summary Provide support in the installation, operation and maintenance of computer systems. The position typically addresses a wide variety of applications, hardware, and networks. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: Unit management, faculty, and staff. It will advise and counsel users and other support personnel. It will not supervise employees. Responsibilities Install, maintain and upgrade workstation and peripheral hardware and software. Analyze and resolve workstation, application, and server related problems. Update desktop software and applications; maintain documentation on installed applications. Provide users with assistance in working specific applications. Participate in the development of standard operating procedures. Perform other duties as assigned. Required Qualifications Educational Requirements : Associate's Degree, Technical Diploma or equivalent combination of education and experience. Required Experience : Up to two years of job related experience. Knowledge, Skills & Abilities Job duties require knowledge of and skill in the installation and maintenance of information technology hardware and software, with a full understanding of industry practices and campus policies and procedures. Skills include problem solving, decision making, customer service, system documentation, and communications. Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, veteran status, citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where restrictions are required to comply with law, regulation, executive order, or attorney general directive. Georgia Tech further prohibits discrimination in its programs, activities, employment, and admissions, and it upholds the values of the University System of Georgia: Integrity, Excellence, Accountability, and Respect. #J-18808-Ljbffr Georgia Tech