Body Shop Manager

Body Shop ManagerBergstrom Body Shop of Madison (Applegate Road) At Bergstrom Automotive, we're proud to be Wisconsin's largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you're passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!What You'll DoAs a Body Shop Manager, you'll oversee all aspects of our collision center operations, including:Guest Experience: Ensure all guests receive timely, professional, and personalized service throughout the repair process. Resolve guest concerns with empathy and efficiency.Team Leadership: Supervise and inspire a team of 20+ employees, including technicians, estimators, and support staff. Oversee recruiting, training, and ongoing professional development.Operational Management: Oversee a high-volume collision repair shop handling 50+ cars weekly and generating $600,000+ in monthly sales. Manage workflows to maximize productivity and quality, ensuring timely repairs. Maintain compliance with safety standards, insurance protocols, and OEM guidelines.Claims and Estimation Management: Utilize CCC One to oversee the insurance claims process, ensuring seamless communication with insurance partners. Work directly with State Farm, Progressive SWE, and GEICO ARX programs as applicable.Quality Control: Ensure all repairs meet or exceed industry and OEM standards for quality and safety. Oversee OE Certification program management, especially for highline imports.Vendor and Partner Relations: Build and maintain strong relationships with insurance companies, parts vendors, and OEM partners.Schedule: Monday - Friday 7am - 6pm Earning potential of $90,000-120,000+/year! Pay consists of a base salary plus monthly performance bonus - base salary based on experience and performance history.Relocation assistance is available.What We're Looking ForExperience: At least 2 years of supervisory experience in a high-volume collision repair shop (50+ cars weekly, $600,000+ monthly sales, managing 20+ direct reports). Minimum of 6 months as an estimator or insurance adjuster with a solid understanding of the Insurance Claims Management process in CCC.Technical Expertise: Thorough knowledge of automotive systems, repair techniques, and paint finishes. Highline import experience and familiarity with OE Certification programs are a plus.Skills and Attributes: Exceptional guest service and relationship-building skills. Active listening and strong communication abilities. Upbeat, positive personality with a focus on team collaboration.Requirements: Valid driver's license with a reputable driving record.Our Commitment to YouAt Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:Competitive CompensationComprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)Exclusive Discounts: Save on vehicles, service, and partsFinancial Security: 401(k) plan with company match (for full-time team members)Work-Life Balance: Paid holidays (for full-time team members)Wellness Support: Wellness ProgramFree Team Member ClinicAccess to a Free Health CoachEmployee Assistance ProgramTeam Recognition: Employee Referral ProgramCareer Development: Ongoing training and opportunities for growth and advancementAt Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team! Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin's largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day. Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We've also earned accolades such as Glassdoor's "Best Places to Work" award and honors from the Better Business Bureau and Time Magazine. At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin. Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!