Front Services | Front Services Supervisor

Coordinate, administer all drives, bell/door operations, and arrival and departure services; supervise day-to-day front service operations to ensure quality standards and guest satisfaction. Responsibilities Organize and plan daily arrival and departure strategies. Report accidents, injuries, and unsafe work conditions to manager. Comply and enforce quality assurance expectations and standards. Maintain and oversee the safe and efficient flow and cleanliness of all three drives. Provide up-to-date information to Bell staff regarding all hotel activities. Monitor luggage delivery times, concerns, and challenges. Resolve guest concerns and implement resolutions. Schedule labor force and assign work for efficient use of equipment and personnel. Ensure compliance by all front service personnel with company and departmental rules, policies, and procedures. Perform other related duties as assigned. Qualifications Effective supervisory and communication skills. Strong organizational and problem-solving skills. Ability to develop strong professional relationships with vendors, guests, and employees. Ability to communicate effectively and establish and maintain effective working relationships with staff. Previous front service operations experience preferred. Experience in a unionized environment highly desirable. High school education or equivalent. #J-18808-Ljbffr Fontainebleau Miami Beach