QC Supervisor (1240)

Job Details Job Location: Charlotte (KTP) - Charlotte, NC 28206 Position Type: Full Time Education Level: Bachelor's Degree Travel Percentage: None Job Shift: 1st Shift Job Category: QA - Quality Control Responsibilities Lead and manage the Quality Control Technicians in daily QC functions, including shift scheduling and coverage, development, and performance reviews. Define and document product quality standards from customer and LEAN Six Sigma perspectives. Communicate and inform inspections and test results to Plant Manager, Shift Supervisor/Lead, and Production Supervisor/Manager. Adjust quality standards and protocols within the Kurz Group to meet local customer needs where required. Analyze and report variations to internal standards, define root cause and corrective actions, and follow through implementation. Work towards new ISO certifications, improve documentation of standard operating procedures, and update SOPs to reflect new business processes. Attend relevant industry standard committee meetings and translate information to internal specs when beneficial. Ensure quality standards are met and maintain all current QC programs (incoming raw material release/testing, equipment calibration, production quality testing requirements and changes, production/quality standards, procedure manual, including procedure writing, update QC specs, testing sheets, testing protocol, organization of QC retains and files, overall lab area, etc.). Update and maintain product specifications between Kurz USA and the Kurz Group for product uniformity. Interact with Production Managers and employees to minimize process variation and improve the quality level in all product lines. Consult Production Managers in quality matters and potential process improvements. Monitor customer complaints for repeat occurrences, investigate, and translate findings into preventative action programs and permanent process solutions. Monitor wastage reports and participate in wastage meetings. Perform statistical analysis of test data for updating testing requirements, process improvement, and wastage reduction. Analyze, evaluate and validate customer complaints. Investigate internal root causes using appropriate methodologies such as Lean Six Sigma. Define and internally communicate corrective actions and preventative action programs. Document and communicate corrective actions (CA, 8D reports, etc.) to customers. Interact with customers, production, and LKG to investigate and resolve quality issues, traveling when necessary. Control implementation and compliance of those programs on an ongoing basis. Prepare or provide end product customer surveys and documentation (CoA or CoC). Provide technical assistance with completion of Special Test Requests, preparation of samples for inter‑company testing, including return data compilation and filing. Travel occasionally (max. 10%). Other responsibilities as required. Skills and Abilities Independent Work Attitude: combines intelligence, experience and self-confidence to work on one's own with minimal direction. Leadership: ability to provide direction, motivation, and lead a team in a fast‑paced production environment. Communication: collaborate effectively with all departments to ensure smooth production flow; possess excellent written and verbal communication skills to understand client needs, address concerns, and communicate clearly at all levels. Data Analysis: ability to analyze test data and identify trends for quality improvement and wastage reduction. Problem‑Solving: identify root causes of issues & implement corrective actions. Quality‑Control: keen eye for detail and ability to distinguish colors precisely; proficiency in quality control principles and methodologies, including Lean Six Sigma. Qualifications Previous QC related experience and a minimum four‑year degree in Chemistry/Chemical Engineering preferred. 3 years of lead/supervisory experience. Lean Six Sigma certification desired. ISO 9001 experience required; ISO 16949 and ISO 14001 are a plus. Strong computer fluency (Excel, Word, MiniTab, Access knowledge a plus). Statistics proficiency. SAP experience preferred. #J-18808-Ljbffr