Customer Success Manager

About Merkle Science

Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies digital asset service providers financial institutions law enforcement and government agencies to detect investigate and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.

Merkle Science is headquartered in New York with offices in Singapore Bangalore and London. The team has combined experience across Bank of America Paypal Luno Thomson Reuters and Amazon. The company has raised over $27M from SIG Beco Republic DCG Kenetic GGV and several others.

Be the primary point of contact and build long-term relationships with customers.

Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.

Develop a trusted advisor relationship with key accounts customer stakeholders and executivesponsors.

Ensure the timely and successful delivery of our solutions according to customer needs andobjectives.

Communicate clearly the progress of monthly/quarterly initiatives to internal and externalstakeholders.

Forecast and track key account metrics.

Enhance department and organizations reputation by accepting ownership for accomplishing new and different requests.

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

Monitor and analyze customers usage of our product.

Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.

Drive upsells within existing customer base.

Fluent in English.

At least 3 years of prior account management experience.

Previous compliance/web3/blockchain experience.

At least 1 prior early-stage startup experience.

Proven ability to upsell with exceptionally strong relationship and people management capabilities.

A creative problem solver results driven and self-motivated.

Possesses a resilient personality and reacts well under pressure.

High emotional intelligence well organized with the ability to prioritize workload and use time effectively.

Ability to handle changing requirements and unforeseen problems rapidly and positively

Well Being Compensation and Benefits

We care about your well-being. Along with excellent health insurance we offer flexible time off learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.

We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation along with generous equity. As a rapidly growing business there are endless opportunities to grow your career with Merkle Science.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC