Triage Nurse / RN / LPN

Job Description

Job Description

If you are a caring and clinically skilled nurse who enjoys helping patients navigate their healthcare journey, we invite you to join our team as a Triage Nurse, where your expertise and compassion will make a meaningful difference every day.

 

Position Summary

The Triage Nurse is an important member of our healthcare team, serving as a trusted resource for patients and their families. As a primary point of contact by phone and electronic communication, this role provides clinical support, guidance, and education while helping patients navigate their healthcare needs.

Working closely with physicians, providers, and support departments, the Triage Nurse listens to patient concerns, assesses symptoms, coordinates appropriate care, and helps ensure patients receive timely and compassionate service. This position plays a key role in creating a positive patient experience through clear communication, clinical expertise, and a commitment to patient-centered care.

All patient interactions and clinical services must be documented accurately in the Electronic Medical Record (EMR) while maintaining compliance with HIPAA, OSHA, and clinic policies.

Essential Responsibilities

• Answer and return patient phone calls in a timely, courteous, and professional manner.
• Listen carefully to patient concerns and assess symptoms to determine appropriate care needs.
• Provide clinical guidance and support following established protocols and provider direction.
• Coordinate patient care and assist with scheduling appointments when clinically appropriate.
• Communicate with patients through the patient portal and other approved communication methods.
• Educate patients regarding medications, treatment plans, test results, follow-up care, and healthy lifestyle practices.
• Help patients manage symptoms and pain according to provider orders and clinical protocols.
• Relay provider recommendations, care plan updates, and order changes to patients as needed.
• Document all patient communications, assessments, and clinical activities accurately and promptly within the EMR.
• Partner with providers and other departments to ensure seamless coordination of patient care.
• Maintain patient privacy and confidentiality at all times in accordance with HIPAA standards.
• Follow OSHA regulations, clinic policies, and established procedures to promote a safe and effective work environment.
• Support provider-directed plans of care while advocating for patients' needs and concerns.
• Contribute to a positive, team-oriented culture focused on exceptional patient care.
• Perform other duties as assigned.

Required Qualifications

Education and Licensure

• High school diploma or GED required.
• Graduate of an accredited nursing program.
• Current Kansas nursing license in good standing as either:
• • Registered Nurse (RN), or
  • Licensed Practical Nurse (LPN).

Skills and Experience

• Previous nursing experience required; telephone triage experience preferred.
• Strong clinical assessment, critical-thinking, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to build trusting relationships with patients through compassionate and professional communication.
• Proficiency with EMR systems and standard computer applications.
• Knowledge of medical terminology, patient care procedures, and healthcare regulations.
• Strong organizational skills and attention to detail.
• Ability to prioritize responsibilities and adapt in a fast-paced healthcare environment.
• Commitment to delivering outstanding patient-centered care and customer service.
• Dependable with reliable attendance and a strong work ethic.
• Ability to maintain confidentiality and professionalism in all situations.
• Positive attitude and willingness to collaborate as part of a supportive healthcare team.

Work Schedule

Clinic Hours

• Monday through Thursday: 8:00 a.m. - 5:00 p.m.