Events Associate

To provide patrons and clients with efficient and safe entry, seating, and exit from the SAFE Credit Union Convention and Performing Arts District complex facilities. DISTINGUISHING CHARACTERISTICS Positions are limited to on‑call assignments which do not exceed 1,040 hours per year. SUPERVISION General supervision is provided by a higher‑level position. RESPONSIBILITIES Work within the SAFE Credit Union Convention and Performing Arts District complex facilities. Greet patrons and direct them to assigned seat locations. Perform ticket taking, door guard, and crowd control duties during events. Keep aisles and exits clear. Open and close doors before an event, during intermission, and following an event. Direct patrons to specific lines or event areas in order to avoid congestion. Receive and act upon requests or complaints from patrons; refer serious problems to supervisory staff. Request patrons to dispose of any items which are not permitted in the event area. Provide immediate assistance to patrons in the event of accident or injury; refer serious problems to supervisory staff. Monitor a venue’s fire system while it is off‑line for visual alarms. Assist in performing traffic management plan (TMP) functions when assigned; direct load‑in and/or load‑out periods of various large commercial trucks and private vehicles. Other related duties may also be performed. KNOWLEDGE OF The venues that make up the SAFE Credit Union Convention and Performing Arts District complex facilities. ABILITY TO Learn the seating arrangement of the SAFE Credit Union Convention and Performing Arts District complex facilities. Answer questions from patrons regarding the SAFE Credit Union Convention and Performing Arts District complex facilities. Read, write, and speak the English language at a level necessary for efficient job performance. Work irregular hours, including evenings and weekends. Communicate effectively, orally and in writing. Establish and maintain cooperative relationships with those contacted in the course of work. EXPERIENCE AND EDUCATION Experience: None Required. Education: None Required. SPECIAL QUALIFICATIONS Three months of customer service experience is desirable. The ability to speak a secondary language is desirable. WORK CONDITIONS Incumbents must perform shift work as assigned, including days, evenings, weekends, and holidays. ENVIRONMENTAL CONDITIONS Incumbents will work indoors and outdoors in all weather conditions with moderate noise levels, dark/dim lighting. Incumbents may interact with upset patrons while enforcing policies and procedures. #J-18808-Ljbffr