Senior IT Service Technician Escalations & Incident Lead
AIS, LLC
AIS, Inc. is seeking a highly technical Service Technician T3 to join our Service Delivery team in Villa Park, Illinois. This role involves resolving high-impact service issues and acting as the technical authority during escalations. Candidates must have 5+ years of IT support experience, expertise in server infrastructure, and the ability to lead root cause analysis. The position offers a collaborative environment where service improvement and customer outcomes are prioritized. This is an excellent opportunity to join a committed team in a full-service technology solutions firm. #J-18808-Ljbffr
- ...structured, accessible, and serviceable Own client communication for... ...environment Own identification and escalation of scope boundaries, ensuring... ...context Execute all Service Technician Tier 1 responsibilities,... ...infrastructure installation, or IT field services Experience...Suggested
$25 - $34 per hour
...IT Service Delivery Technician JOB-10046820 Anticipated Start Date June... ...Monitor and respond to incidents, service requests, events,... ...and connectivity issues. Escalate complex technical problems... ...ability to coordinate or lead smaller technical initiatives...SuggestedHourly payFull timeContract workTemporary workFor contractors- ...Field Service Technician Reno, NV USA Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Responsible for performing on-site servicing and repair of major OEM laptops, desktops, POS, and printers. Familiarity of POS (Point...Suggested
- ...beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far... ...professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience...SuggestedHourly payFor contractorsImmediate startFlexible hours
- ...A leading IT service company is seeking a Desktop Support/Field Service Technician based in Naperville, IL. The position involves traveling to customer locations to repair and troubleshoot computers, requiring excellent technical skills and an A+ Certification. Candidates...Suggested
- A leading cybersecurity firm is seeking a Senior Cyber Security Analyst based in Bloomingdale, Illinois. The role involves developing security strategies, responding to incidents, and mentoring IT teams. Candidates should have at least 10 years of security-specific experience...Senior
$143k - $199.8k
...at CDW. Job Summary The Senior Marketing Tech... ...They partner closely with IT and technology teams to... ...marketing platform requests, incidents, enhancements, and... ...security, and stability, escalating risks proactively. Establish... ...infrastructure models. Lead innovation initiatives...SeniorLocal area- NOW Foods is seeking an IT Support Specialist at our Bloomingdale, IL location to provide... ...handle various forms of user requests, lead troubleshooting efforts, and ensure timely... ...ideal candidate will have over 5 years of IT service experience and a solid understanding of...SeniorRemote job
- ...for supporting managed network services and UCaaS solutions. This position serves as a primary escalation and triage resource for... ...escalation point for customer incidents involving data networking, connectivity... ...in a customer‑facing network, IT, or managed services support...Local areaRemote work
$35 - $42 per hour
...Health insurance Paid time off Vision insurance Senior Commercial Cooking Equipment Technician Full-Time | Guaranteed 40 Hours | $35$42 per Hour... ...-level Commercial Cooking Equipment Technician to service advanced food production and bakery equipment. This...SeniorHourly payFull time$160k - $200k
...Transdev North America is hiring a Senior Labor Counsel based in Lombard, Illinois. This key role within the Corporate Legal Department focuses on labor law matters, leading collective bargaining negotiations, and advising management on union-related issues. Ideal candidates...Senior- ...A leading financial technology provider in Illinois is seeking an experienced Information Security Administrator III to oversee the administration... ...managing security certifications such as ISO 27001, supervising IT Security staff, and ensuring compliance with audits. The ideal...Senior
$70k - $150k
...A leading engineering firm in Lombard, IL, is seeking a skilled professional to join their team in a piping design role. This position requires a strong background in piping design along with supervisory capabilities. The ideal candidate has at least 8 years of relevant...Senior- ...Australia-Employment is seeking a Construction Project Manager in Oakbrook Terrace, IL, to lead high-visibility projects in a dynamic environment. You will own the project lifecycle and drive initiatives from preconstruction through closeout, ensuring quality and safety...Senior
- ...Hardy-Industries is looking for skilled I.T. and Telecom technicians in Carpentersville, Illinois. This role offers more than basic help... ...Certification (or equivalent experience), and be ready for on-call service. Flexible scheduling and opportunities for skills expansion...Flexible hours
- ...Rose Paving is seeking a Senior Business Intelligence Analyst to lead the development and management of their business intelligence environment. The candidate will develop actionable insights using Power BI and Snowflake while influencing decision-making across various...Senior
- ...include providing architectural guidance, collaborating with business leaders to translate objectives into technology solutions, and leading assessments and designs. Candidates should have over 8 years of relevant experience and a Bachelor's degree in a related field. The...Senior
- ...A leading beauty retailer in Bolingbrook is seeking a Sr Solution Architect AI to lead AI and machine learning initiatives. The role involves directing Agile teams and managing the full AI product development lifecycle, ensuring best practices are followed. Ideal candidates...Senior
$100k - $115k
A leading staffing agency is seeking a Lead Systems Administrator in Lombard, IL to manage network operations and lead the IT team. The ideal candidate should have over 3 years of experience in systems administration, possess strong leadership skills, and be proficient...Permanent employmentFull time$125k - $165k
...A renowned financial services company located in Rosemont is looking for a Senior Salesforce Developer to lead initiatives and design scalable solutions on their Salesforce platform. This role requires 7+ years of experience, strong technical leadership in Apex and Lightning...Senior- Exelon in Villa Park is seeking a Project Manager to develop and evaluate projects across various departments. You will lead initiatives that enhance customer experience and ensure compliance with regulatory frameworks while managing budgets and resources effectively....Senior
- ...Dyopath is seeking a Field Service Technician in Naperville, Illinois, to provide exceptional technology support both remotely and onsite. You... ...communicate effectively with clients. Join our team to make a meaningful impact while growing your IT expertise. #J-18808-Ljbffr...Remote work
- ..., and maintain workflows, forms, service catalog items, SLAs to support efficient IT service management (ITSM) processes... ...usage, performance metrics, and incident trends to proactively identify... ...queue management, priority handling, escalation workflows, and performance...Work experience placementWork at officeRemote work
- ...that believes in big ideas, doing great work, and building careers that matter-every step of the way. IT Specialist II, IT Service Delivery Reports to: Senior Manager, IT Service Delivery Compensation: $75K/yr with Bonus Potential FLSA Status: Full time...Full timeTemporary workWork at officeRemote workShift work
$95k - $105k
...against potential security risks. Key responsibilities include implementing security measures, conducting system audits, and managing incident responses. The ideal candidate will have a Bachelor's degree in Cybersecurity or Information Technology and experience in security...$140k
...Systems Engineer-Senior Lead Networking Specialist - Hybrid (Illinois) Org Structure : Job... .... Minimum five years of experience in IT infrastructure and networking, with a strong... ...Punctuality is required to maintain First American Bank's customer service standards....SeniorFull timeRemote workMonday to Friday- ...Illinois, is seeking an experienced Environmental Scientist/Restoration Specialist. This role involves managing natural resources, leading field teams, and providing solutions for various clients. Candidates must have strong knowledge in ecological restoration and invasive...Senior
- ...team that believes in big ideas, doing great work, and building careers that matter—every step of the way. IT Specialist II, IT Service Delivery Reports to: Senior Manager, IT Service Delivery Compensation: $75K/yr with Bonus Potential FLSA Status: Full time The...Full timeTemporary workWork at officeRemote workShift work
- ...Overview: Job Title: Senior Manager - AI Platform Lead Job Location: Remote/ Bolingbrook, IL Interview: Virtual Job Duration:... ...uptime, and cost efficiency Implement monitoring, incident response, and continuous improvement processes Maintain...SeniorLong term contractRemote work
$107.1k - $160.7k
...Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth. We draw from more than 20 technical specialties worldwide and are devoted to fostering a community of diverse talents, backgrounds, and...SeniorFull timeTemporary workPart timeWork experience placementCasual workWork at officeLocal areaRemote workWorldwideFlexible hours
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