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Senior IT Service Technician Escalations & Incident Lead

AIS, LLC

AIS, Inc. is seeking a highly technical Service Technician T3 to join our Service Delivery team in Villa Park, Illinois. This role involves resolving high-impact service issues and acting as the technical authority during escalations. Candidates must have 5+ years of IT support experience, expertise in server infrastructure, and the ability to lead root cause analysis. The position offers a collaborative environment where service improvement and customer outcomes are prioritized. This is an excellent opportunity to join a committed team in a full-service technology solutions firm. #J-18808-Ljbffr

Vacancy posted 3 days ago
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