Server Assistant - The National

Server Assistant

A career at The National, Autograph Collection means working at one of the most breathtaking luxury hotels in Oklahoma City. Located in the historic First National Center, this stunning hotel features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall, an iconic social and event space. Employees at The National take pride in delivering refined hospitality in an awe-inspiring setting, where history meets modern elegance.

The National is hiring for a Server Assistant.

You should join our team if you believe...

• Exceptional dining experiences are created through teamwork and attention to detail.
• Great service means anticipating what guests and Servers need before they have to ask.
• The details behind the scenes are just as important as what guests see at the table.
• A clean, organized, and well-stocked dining room creates a better experience for everyone.
• Moving with urgency while maintaining a calm, polished presence is essential to great hospitality.
• Every interaction and every detail is an opportunity to create an UNMATCHED MOMENT.

You're a great fit for this role if you love...

• Supporting Servers and Hosts with food and beverage service throughout the meal.
• Staying in tune with the flow of service and understanding where each table is in the dining experience.
• Providing attentive water service and maintaining appropriate water levels throughout the meal.
• Clearing, cleaning, and resetting tables at the appropriate time according to company standards.
• Providing crumb service when directed by the Server.
• Transporting dirty tableware from the dining room to the dish drop area and properly sorting items.
• Keeping service stations fully stocked with silverware, linens, glassware, condiments, and other necessary supplies.
• Folding napkins, polishing silver, replenishing condiments, and maintaining an organized side stand throughout each shift.
• Wiping down booths and chairs, moving tables and chairs as needed, and keeping dining areas clean.
• Ensuring the dining room, waiting areas, and service spaces remain clean, organized, stocked, and visually appealing.
• Responding to guest questions and service concerns promptly and graciously and communicating issues to the appropriate Server or Manager on Duty.
• Completing special cleaning projects such as dusting, polishing, scrubbing walls, and other tasks based on the needs of the restaurant.
• Maintaining a polished and guest-ready appearance of your station and surrounding areas.
• Communicating consistently with Servers, Hosts, Managers, and fellow Curators to keep service running smoothly.
• Moving quickly and gracefully throughout the dining room while remaining attentive to guests.

We're excited to have you join us because...

• You understand that great dining experiences are a team effort.
• You are observant and naturally notice what needs to be done without always being asked.
• You can move quickly through a busy dining room while maintaining a calm and professional presence.
• You are comfortable working in a fast-paced environment where priorities can change quickly.
• You are eager to develop your knowledge of the restaurant's menu, ingredients, cooking techniques, and glassware.
• You can quickly learn service procedures, dining room layouts, and restaurant standards.
• You communicate clearly and respectfully with guests, Servers, Hosts, Managers, and other Curators.
• You understand the importance of cleanliness, sanitation, organization, and attention to detail.
• You are dependable and take pride in maintaining excellent attendance and punctuality.
• You are willing to jump in wherever needed to support your team and create a seamless guest experience.
• You understand that your actions and communication are always visible to guests and represent Coury Hospitality.

Education and Experience

• Previous restaurant serving and/or customer service experience preferred.
• Previous hotel or hospitality experience preferred.
• Basic knowledge of restaurant menus, ingredients, cooking techniques, and glassware preferred.
• Knowledge of basic sanitation and restaurant service standards.
• Familiarity with computer systems and ordering procedures preferred.
• Ability to quickly learn service procedures, menus, dining room layouts, and restaurant standards.
• Ability to communicate effectively with guests, coworkers, and supervisors.
• Ability to remain calm and communicate clearly in high-pressure situations.
• Ability to work as part of a team while also taking initiative to complete assigned tasks.
• Ability to maintain excellent attendance and punctuality.
• Ability to work flexible shifts, including evenings, weekends, and holidays, based on business needs.
• Must maintain a complete uniform and professional appearance for all scheduled shifts.

Work Environment and Physical Requirements

• Ability to stand and walk throughout an eight-hour shift.
• Ability to move quickly and gracefully throughout the dining room during service.
• Ability to lift, balance, and carry large dining room service trays.
• Ability to lift, push, pull, and move items weighing up to 40 pounds.
• Ability to frequently bend, reach, move tables and chairs, and perform cleaning and stocking tasks.
• Ability to work in a fast-paced restaurant environment with frequent guest interaction.
• Ability to maintain focus, professionalism, and attention to detail during busy meal periods.
• Must wear closed-toe, non-canvas, non-skid-soled shoes while working.

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice.