Desktop Support Specialist

· Hands-on experience performing enterprise Windows 10 to Windows 11 migrations. · Strong knowledge of Windows desktop support, workstation imaging, operating system deployment, and Microsoft 365. · Experience supporting user profile migrations, including OneDrive backups and data transfers. · Experience troubleshooting printers, hardware, peripherals, and software issues. · Ability to work independently in a fast-paced deployment environment while providing excellent customer support. Nice to Have Skills & Experience · Experience supporting Windows 10 Enterprise LTSC environments. · Experience with endpoint management and deployment tools such as ManageEngine Endpoint Central, Microsoft Intune, Microsoft Configuration Manager (SCCM), or similar solutions. · Endpoint Central experience is highly preferred. · Formal technical training or related education is a plus; equivalent work experience will be considered. Job Description Insight Global is seeking a Windows 11 Deployment Technician to support an enterprise-wide migration of approximately 800 desktop and laptop devices. This individual will be responsible for imaging, deploying, troubleshooting, and upgrading Windows workstations while providing hands-on support to end users throughout the migration process. The ideal candidate is comfortable working in a healthcare and behavioral health environment and understands the importance of professionalism, confidentiality, and providing excellent customer service to staff who support patient care. Responsibilities · Perform Windows 10 to Windows 11 upgrades across desktop and laptop environments. · Image, configure, and deploy devices according to organizational standards. · Migrate user profiles, OneDrive data, and settings while ensuring successful post-deployment functionality. · Install, configure, and validate required applications, printers, security software, and device configurations. · Troubleshoot hardware, software, driver, printer, and peripheral issues during deployment. · Verify hardware compatibility and resolve upgrade-related issues. · Document deployment activities and maintain accurate project tracking records. · Coordinate deployment schedules with IT staff and end users while adhering to organizational security and compliance requirements. #J-18808-Ljbffr