PLM Applications Support Lead
Hirextra -World's First Staffing Aggregator
Responsibilities Interaction with team members for knowledge sharing, knowledge transition and issue resolution Stakeholder management, share regular updates and assist in preparing operational reports Triaging of issues and coordination with cross functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring quality of delivery at all times Interaction with SMEs on functional issues Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Track and report progress to stakeholders Interaction with client (IT & Business users) on functional issues Day‑to‑day incident monitoring and resolution (ServiceNow preferred) Development of functionalities as per requirement provided by customer Qualifications Good experience as a PDMLink and Windchill developer Good experience on PDMLink and Windchill administration and support related activities Strong experience in database technologies of SQL and Oracle Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes Working with manufacturing customers will be an added advantage #J-18808-Ljbffr Hirextra -World's First Staffing Aggregator
Vacancy posted 2 days ago
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