Customer Svc Rep

Global Channel Management

Tallahassee, FL

About the job Customer Svc Rep

Customer Svc Rep requires:

High school /GED
Ability to stay calm when customers are stressed or upset.
-Comfortable using computers.
-Experience working with customer support a plus
40 hours weekly, 8-5
Customer service
Call center
Data entry
Must have clean background

Duties:

Answer calls concerning Florida scholarships and grants
- Respond to customer inquiries via phone, email, live chat, and social media.
- Listen to customer concerns and ensure they feel heard and understood.
- Handle difficult, frustrated, or angry customers calmly and professionally.
- Investigate complaints, troubleshoot problems, and determine appropriate solutions.
- Route complex, high-priority issues to supervisors or specialized departments.
- Accurately record details of customer interactions, transactions, and actions taken in internal systems.

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Vacancy posted 1 day ago

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