Lead, Commercial Programs

Join our team as a Lead, Commercial Programs at Royal Caribbean Group and shape the execution of our commercial strategy across revenue management, trade sales, eCommerce, and more. Summary The Commercial Programs Lead is a project‑oriented leader responsible for converting strategy into execution, building and maintaining the portfolio of commercial initiatives, driving cross‑functional execution, and delivering measurable lift in commercial metrics. Responsibilities Own the intake, prioritization, and roadmap of commercial initiatives and establish intake and triage processes. Lead the weekly and quarterly operating cadence across partner teams, publishing concise executive‑ready updates. Drive cross‑functional execution, aligning timelines, handoffs, and cutover plans while escalating decision asks. Build portfolio‑level visibility to understand capacity, resource constraints, and benefit realization. Establish lightweight SOPs and playbooks for common initiative types and lead retrospectives to turn findings into process changes. Partner with data and finance to define measurement plans, targets, and readouts for each initiative and ensure accurate attribution. Coordinate readiness and enablement with Contact Center, Trade/Agency, Field, and Onboard teams, building enablement materials that connect launch to adoption. Serve as Asana owner for Commercial workflows, templates, and reporting hygiene, championing best practices for planning and execution. Apply AI responsibly to summarize meetings, draft briefs, generate SOPs, and surface risk patterns while adhering to brand governance guidelines. Qualifications 6–10 years in program/project management, commercial operations, or product/marketing operations delivering cross‑functional work. Demonstrated success running portfolio cadence, intake/prioritization, and benefits tracking as an individual contributor. Commercial fluency (conversion, NTR, load factor, APD/APCDs, channel mix, lifecycle/CRM KPIs). Advanced Asana skills plus strong PowerPoint/Excel (or Google equivalents). Executive communication: distill complexity, frame decisions, secure alignment. Cruise/travel/hospitality or e‑commerce/loyalty experience. Comfort with experimentation/merchandising, CRM/lifecycle, and contact center readiness. Exposure to OKRs, Smartsheet/Jira/Monday, and knowledge‑base tools (Notion/Confluence/SharePoint); familiarity with BI (Power BI/Tableau/Looker). Experience applying AI to knowledge management and productivity within governance guardrails. Equal Opportunity Employer Royal Caribbean Group and its subsidiaries prohibit discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status or any other characteristic protected by law. #J-18808-Ljbffr Royal Caribbean Group