Retail Sales Lead Woodfield Mall

Founded in 2010 POP MART is a leading global pop culture and entertainment company. With IP at its core POP MART works with artists and designers worldwide to develop and operate IPs creating products services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS TWINKLE TWINKLE CRYBABY DIMOO SKULLPANDA Hirono and MOLLY. As of the first half of 2026 POP MART had more than 100 million registered members worldwide operated 676 physical stores and over 2800 ROBO SHOP vending machines and reached nearly 100 countries and regions through cross-border e-commerce platformsbringing joy to consumers around the world.

Position: Retail Sales Lead

Location: Woodfield Mall

Department: Retail

Hourly: $17.50

Opportunity Overview:

At POP MART we believe art has the power to inspire joy spark imagination and bring people together. As a Sales Lead youll play a key leadership role in creating exceptional customer experiences while supporting the daily operations of the store. As a trusted leader on the sales floor youll inspire your team ensure operational excellence and help bring the POP MART brand to life for every customer.

Youll serve as the Leader on Duty when the Store Manager or Assistant Store Manager is unavailable providing direction to the team driving sales performance and ensuring our stores consistently deliver the premium experience our collectors expect. From coaching associates and supporting visual merchandising to inventory management and new product launches youll help create an engaging environment where customers can discover the excitement of POP MART.

This position reports directly to the Store Manager.

What you will achieve:

Leadership & Customer Experience

• Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
• Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager ensuring smooth daily operations.
• Coach motivate and support Sales Associates to achieve individual and store performance goals.
• Build meaningful relationships with customers by sharing the stories behind POP MARTs artists characters Blind Boxes MEGA Collections and exclusive collaborations.
• Foster an energetic inclusive and engaging environment for customers and team members alike.

Sales & Business Performance

• Help achieve and exceed store sales goals and key performance indicators (KPIs) including sales conversion units per transaction (UPT) average transaction value (ATV) and customer engagement.
• Promote key product categories limited-edition releases and exclusive collections through knowledgeable product recommendations.
• Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.

Store Operations

• Execute opening and closing procedures while ensuring operational excellence and compliance with company policies.
• Maintain a clean organized safe and visually compelling store environment.
• Accurately process customer transactions returns exchanges and other POS activities.
• Support shipment processing replenishment stockroom organization inventory accuracy and cycle counts.
• Help protect company assets by following cash handling safety and loss prevention procedures.

Visual Merchandising & Inventory

(Responsibilities may vary based on store volume and business needs.)

• Execute POP MART visual merchandising standards marketing directives and promotional displays.
• Install new fixtures marketing materials decals and planograms for product launches and seasonal campaigns.
• Refresh merchandising based on inventory levels product sell-through and business priorities.
• Support inventory audits receiving transfers replenishment and back-of-house organization.
• Partner with store leadership to maintain inventory accuracy and ensure merchandise is available for customers.

Brand & Community

• Serve as a knowledgeable brand ambassador by staying current on POP MART products artists characters and company initiatives.
• Support in-store events collector experiences pop-up activations conventions new store openings and other brand initiatives.
• Support Robo Shop operations and partner with internal teams to ensure a seamless customer experience where applicable.
• Maintain flexibility to work evenings weekends holidays and other peak business periods.

What you will need:

• 1 years of retail experience; previous leadership keyholder or supervisory experience preferred.
• Passion for delivering exceptional customer experiences and leading by example.
• Interest in designer toys collectibles art anime gaming fashion or pop culture is highly valued.
• Strong communication coaching and interpersonal skills.
• Ability to motivate others while fostering a collaborative inclusive team environment.
• Strong organizational skills with excellent attention to detail.
• Comfortable making decisions and prioritizing tasks in a fast-paced retail environment.
• Demonstrated ability to interpret business metrics and use data to improve store performance.
• Ability to adapt quickly to changing priorities and business needs.
• Basic computer and point-of-sale (POS) proficiency.
• High School Diploma or equivalent required.
• Must be at least 18 years of age.

What We Offer

• Market-competitive packages: 401k health insurance PTO paid sick leave and family leave.
• Growth opportunities: on-the-job training leadership development and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MARTs North America business scales rapidly.

*The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties responsibilities and qualifications for this job.

Physical Requirements

• Must be able to stand and walk for extended periods throughout scheduled shifts.
• Must be able to frequently bend reach stoop kneel and climb ladders or step stools to stock and retrieve merchandise.
• Must be able to regularly lift carry push or move merchandise weighing up to 25 pounds.

Pay Range Details

The hourly pay rate for this position is $17.50 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge skills experience and qualifications.

Equal Employment Opportunity

POP MART is committed to fostering a safe inclusive and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race color religion creed sex gender gender identity or expression sexual orientation national origin ancestry age marital status disability medical condition genetic information veteran or military status or any other characteristic protected by applicable federal state or local law.

Employment decisions at POP MART are based on business needs job requirements and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing .

To perform this job successfully an individual must be able to perform each essential job function satisfactorily. The qualifications skills abilities and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

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*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer POP MART does not discriminate against applicants or employees

because of race color creed religion sex national origin veteran status disability age citizenship

imarital or domestic/civil partnership status sexual orientation gender identity or expression or because of

any other status or condition protected by applicable federal state or local law.