Customer Engagement Specialist - In-Store

Overview About the Role We are seeking a hospitality-focused customer experience professional who finds genuine fulfillment in making people feel welcomed, understood, and well cared for. The goal is to provide a thoughtful, high-touch service experience that makes every customer feel genuinely cared for and reassured they are in the right hands. As an in-person Customer Advisor, you will serve as a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated host and navigator, listening carefully to each customer's situation and connecting them with the right service or expert within the TurboTax network. This is a year-round, non-exempt role. Seasonal contract roles are available as well. The Impact You'll Make Your primary mission is to ensure every customer who walks through our doors feels genuinely welcomed, heard, and supported. This is a role for someone who finds deep satisfaction in the quality of the experience they deliver and takes pride in defining the customer experience from the moment a customer walks through the door. Key Responsibilities Deliver a World-Class Customer Experience Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment Listen attentively and ask thoughtful questions to understand #J-18808-Ljbffr Intuit